News & Insight

Midlands and Lancashire CSU named Commissioner of the Year at Patient Experience Network National Awards

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Midlands and Lancashire CSU’s (MLCSU) Communications & Engagement team has been crowned Commissioner of the Year at the prestigious health service Patient Experience Network National Awards (PENNA) awards.

MLCSU won the special accolade for its patient-centred focus in its insight and involvement work and experience-led commissioning.

MLCSU was also named runner-up in the Partnership Working to Improve the Experience category, for the unit’s work in partnership with Stoke-on-Trent Clinical Commissioning Group and North Staffordshire Clinical Commissioning Group.

It was also nominated in the Patient Experience Team of the Year category.

This email address is being protected from spambots. You need JavaScript enabled to view it., Service Partner Insight and Involvement at MLCSU, said: "It was great that Midlands and Lancashire Commissioning Support Unit being recognised for its patient-centred approaches to involvement and insight.

“It has always been our philosophy to put patient care at the heart of everything we do, and winning this award will only redouble our efforts to ensure that their voices are heard clearly by everyone involved in healthcare.”

The team was nominated for a ground-breaking initiative which allowed GPs and practice staff to provide feedback on clinical matters and patient safety on services delivered by local providers. This information could then be combined with patient experience information to drive improvements to the system and boost the quality of services.

The team were also recognised for their work on Experience-Led Commissioning working with East Staffordshire Clinical Commissioning Group which has resulted in a new approach to commissioning for patient-centred outcomes.

For more information, please contact This email address is being protected from spambots. You need JavaScript enabled to view it., Service Partner for Insight and Involvement.

Midlands and Lancashire CSU
Kingston House
438-450 High Street
West Bromwich
West Midlands
B70 9LD

Tel: 0121 612 3895
E-Mail: midlands.lancashire@nhs.net

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