News & Insight

Take part in national conversations about GP access by completing our survey


The MLCSU Strategy Unit, in partnership with NHS England, is conducting a survey with Practice Managers to gain a greater understanding into the different appointment booking and arrangements in place to meet ever-growing demand for access to general practices. We would like to share your lessons, tips and advice with other general practices to help inform national recommendations to improving access to care.

We need your help!

The survey, which can be completed by following this link  seeks to understand how you are managing demand for appointments, often in the face of increasing patient numbers with more complex health needs, as we are aware that there are a lot of innovative techniques being utilised across the country.

We appreciate that general practices are currently very busy and as practice leads you have many competing priorities for your time. We do however urge you to take the time to complete the survey as you understand the current situation for managing GP access the best. Completion of the survey should take 30-45 minutes. The survey will run from 8am on the 24th of January to 8pm on the 13th of February.

Did you know: GP consultations cost £21, compared to £124 per visit to A&E

Improving access to general practice is a significant challenge for the NHS. The National Audit Office reported that in 2012-2013, 5.8 million patients attended A&E or walk-in centres because they were unable to get a GP appointment, which not only leads to a poor experience for patients and general practice staff, but is costly for the system.

We are also looking to conduct follow-up telephone interviews with some practice managers between February and March 2017 to further explore the themes of the survey.

Your responses to the survey and interview will be treated as confidential unless you indicate otherwise. That is, if you have a particular experience that you think other practices can learn from, we could consider you as a named ‘case study’ with your permission.

Help inform national recommendations on GP access

The researchers, NHSE and an expert advisory group will work together to use the findings of the research to make national recommendations to help general practices manage access to appointments.

The final report from the project will bring together all the findings and share lessons to support the spread of innovation and service improvements in the supply and demand of appointments in general practice.

Further details

If you’d like to speak to us, or would like more information about the survey, please contact Dr Abeda Mulla, MLCSU Strategy Unit, via This email address is being protected from spambots. You need JavaScript enabled to view it. or phone at 07720341305

Midlands and Lancashire CSU
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438-450 High Street
West Bromwich
West Midlands
B70 9LD

Tel: 0300 404 2999

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