CSU-led programme to give people a louder voice on healthcare services


A new Midlands and Lancashire CSU-led NHS programme pioneering ways to help people have more of a say in healthcare service decision-making is launching tomorrow (Tuesday 10 June), in Leicester.

Run by the CSU on behalf of NHS England, the Involvement Patient and Public Participation (PPP) programme is being delivered across the East and West Midlands, and East of England. The event, at Curve, will see around 100 patient leaders and colleagues from the NHS, third and public sectors come together to harness ways to better engage with people, with the aim of reaching deeper into communities to make a real difference.

It also signals the launch of the Involvement website, which features an interactive space for meeting, sharing experiences and finding out more about healthcare services, as well as a hub of tools and resources to support people in their jobs and help navigate the NHS.

Speakers on the day include Centre for Patient Leadership co-director David Gilbert and NHS England Midlands and East head of patient and public voice Mary Simpson. Attendees will also be able to take part in interactive workshops around consultations, social media, patient leadership and partnership working, to offer practical advice and support on how to engage with more people around healthcare issues.

Midlands and Lancashire CSU senior communications and engagement partner Stephanie Belgeonne, said: “Involvement is about bringing people together who ‘do’ engagement to re-build support and offer guidance, greater outreach and partnerships. In developing this, together, we want to reach more people – especially seldom-heard groups and those who face health inequalities where they live. Through better engagement, we believe we can put people in control, offering them more of a say health and care in England.”

As well as a website, the Involvement project includes three on-the-ground networks for people living and working in the East Midlands, West Midlands and East of England. A team of engagement staff, based at the Midlands and Lancashire CSU, in West Bromwich, are also on-hand to link people and organisations, offer support and guidance and make stronger community connections.

NHS England director of patient and public voice Giles Wilmore, said: “Involving patients is so important for NHS England. We absolutely want to hear what people are saying about health services and are delighted that Involvement is here, as it’s taking us forward in listening to the voices of patients and the public.

“We all use health services and care about the NHS, so it’s in our own interest to get involved and help shape it into what we want it to be. Involvement will become an important part of the jigsaw we’re currently piecing together to give people information they can use to find out how to do that.”

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E-Mail: midlands.lancashire@nhs.net

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