Bespoke Interpreting, Language and Communication Services (BILCS)

The 21st century presents an array of cultures and languages in our society, which can present a major barrier to accessing healthcare for people who have limited ability to communicate in English.

Business Intelligence and Informatics

Our Business Intelligence and Informatics services are here to help you to identify commissioning opportunities, manage your plans and evaluate the impact of decisions on your patients, local population and service providers.

Business Improvement

The Business Improvement team is passionate about ensuring the CSU and its customers achieve the highest levels of performance possible. We are a team of business-minded experts with a wealth of NHS and private sector experience, committed to getting our hands dirty and delivering results.

Clinical Quality

Providing bespoke, proactive quality and safety monitoring for patient care. Our Clinical Quality division has years of experience, knowledge and expertise in clinical and management to deliver support to fulfil our clients’ needs.

Communications and Engagement

Our communications and engagement team is made up of highly skilled, industry-leading professionals with commercial and NHS experience. We provide strategic, professional support to manage your risks and reputation, to troubleshoot immediate needs and strategic planning for long-term communications.

Contract Management

Our Contract Management service offer is an all-encompassing, integrated offer for the management of clinical services commissioned by CCGs and other healthcare commissioners.

Corporate Affairs

Organisations with good governance consistently perform better than those without, and we’re committed to ensuring that your organisation operates to the highest standards.

Equality and Inclusion

We work with public sector NHS and Local Authority clients to tackle discrimination and embed equality and human rights into your structures and processes. Our award winning team have up to the minute knowledge of Equality and Inclusion policy and legislation and can proactively advise you on changes and solutions to minimise risk and ensure your organisation is compliant.

Customer Finance

Working with you to create efficient and cost effective financial processes for your business, our team of experts will also help to ensure your organisation is compliant with statutory and regulatory financial requirements. We pride ourselves on excellent customer service and value for money, with a ‘right first time, every time’ approach.

Healthcare Procurement

Our Healthcare Procurement team offer an expert service that enables our customers to buy and procure services that achieve the best outcomes for patients and value for money when commissioning healthcare services.

Human Resources

Why should you be interested in our services? Do you believe your people are your organisation’s greatest asset? Do you want to maximise their contribution to gain competitive advantage? Are you dealing effectively with ‘hot spots’ or areas of conflict that you’re not quite sure how to resolve?

Individual Funding Requests

How can the Individual Funding Request (IFR) team help your business? We provide a full range of services, including a comprehensive IFR management and administration service, supporting CCGs to implement the Individual Funding Requests process in a consistent way.

Individual Patient Activity (IPA) and Continuing Healthcare Services

Our Continuing Healthcare and IPA services aim to deliver the best possible experience of assessment, review and care planning for people with complex healthcare needs in a way that ensures CCGs are compliant, assured and offered value for money.

Information Management and Technology

Our promise to you and your business: We provide professional Information Management and Technology services and solutions that will empower your organisation and give you peace of mind.

Medicines Management and Optimisation

How can Medicines Management and Optimisation help your business? We provide a full range of services to support medicines optimisation and commissioning of medicines-related services.

Non-clinical Procurement

Our Procurement team has extensive experience in carrying out goods and services procurement for our customers. We deliver a comprehensive procurement service that ensures best value for money and EU compliance when buying goods and non-healthcare services.

Organisational Development

Our Organisational Development team is made up of experienced, qualified professionals who provide a comprehensive, flexible and responsive service. The service offers strategic and operational planning to ensure clients meet organisational and workforce goals and needs in a complex, ever-changing and multi-agency environment.


Customers need to be confident their payroll service is running as it should. That’s why we have a ‘right first time, every time’ approach that means customers can feel happy leaving things to us.

Programme Management Services

Whether your organisation is seeking to deliver more for less or having to establish new services to meet new requirements, our Programme Management Services team can help you. We provide comprehensive, competitive, professional programme and project management services.

Referral Management Services

The Referral Management Centre (RMC) can offer a call centre solution for your business needs. We are a large team who have vast experience in customer service, mostly gained within the NHS.

Regional Capacity Management

Providing bespoke emergency support for operational and strategic planning, coordination and optimisation.Our regional capacity management service covers both acute and primary care optimisation. The team has dedicated, experienced urgent care managers responsible for each local health economy.

The Strategy Unit

The Strategy Unit exists to help clients improve health and care. We combine advanced, yet practically grounded, skills and expertise in analysis, evidence review, strategic financial planning, policy and strategy development, consensus building, programme design and implementation and trusted advisor support for senior leaders.

Transformation and Service Redesign

The Transformation and Service Redesign team is at the heart of the Midlands and Lancashire CSU transformational offer to CCGs.

Midlands and Lancashire CSU
Kingston House
438-450 High Street
West Bromwich
West Midlands
B70 9LD

Tel: 0121 612 3895

Our other locations