Andy Pickering: Head of Process Improvement

Andy Pickering: Head of Process Improvement

At Work

Andy’s role as Head of Process Improvement involves identifying and implementing new and improved ways of working in how we operate as a business and deliver services to our customers. The objective with this approach is to improve the efficiency and effectiveness of all aspects of CSU operation, ensuring consistent use of best practice approaches.

One of the projects Andy is currently working on is to support the CSU IT teams across the whole CSU footprint with the delivery of a number of initiatives and the organisation-wide implementation of Microsoft Office 365.

Experience

Andy has NHS experience including delivery of change and transformation programmes, running a project management office, and quality assurance, and he’s also worked in manufacturing.

Gillian Fryer: Process Improvement Manager

Gillian Fryer: Process Improvement Manager

At work

Gillian currently implements and manages improvement activities around process optimisation and cost reduction initiatives to drive new ways of working and change. At the moment Gillian is leading on a travel cost improvement project for the CSU, maximising the potential of technology to reduce travel and increase productivity whilst supporting the use of the most cost effective method of transport for essential journeys. The project is driving a change to the meeting culture and enabling staff to work smarter and deliver more for our customers.

Experience

Gillian was a Business Quality & Assurance Manager in the CSU Delivery Assurance team, and has also worked in primary care in governance and assurance roles.

Gemma Astley: Process Improvement Manager

Gemma Astley: Process Improvement Manager

At work

Gemma’s role involves bringing together improving processes with efficiency savings, both of which are critical and valuable in sustaining the NHS of the future. Gemma is currently working on the Clinical Cover review in Staffordshire CHC to identify regional variances, ways of working and recommend improvement opportunities.

Experience

Process Improvement Managers Gemma Astley and Gillian Fryer both have strong assurance credentials. Gemma was the Central Midlands CSU business quality assurance officer, and has a business management and HR background in the public and private sectors.

Martin Pope: Head of Mobilisation

Martin Pope: Head of Mobilisation

At work

Martin is Head of Mobilisation, this means he is responsible for ensuring that when contracts are won, that all aspects of setting up the new service are in place, this includes the transfer from the previous supplier if applicable. In addition to this, he works closely with the rest of the business improvement team to mobilise and lead projects or new services aimed at either improving the efficiency of the CSU or enhancing services to our customers. Martin is currently leading the implementation and commercial development of our new, innovative system which is transforming how Continuing Healthcare is commissioned and managed. This system, which is called Adam introduces competition into the CHC market which in turn enables us to procure packages of care that are tailored to patients’ individual needs, and at a higher quality and lower cost than before.

Experience

Martin has customer relationship management experience, and joined the CSU from leading business consultancy Atos.

Alexandra Clarke: Mobilisation Manager

At work

Alex’s work involves leading business improvement projects and ensuring new contracts are mobilised on time and within budget. Her role focuses on supporting managers to identify process improvement and driving new ways of working to support change.

Experience

Experience: Alex has a broad portfolio of knowledge and experience, she has worked across both public and private sector companies, these include organisations such as Rentokil Initial Plc and United Technologies Corporation. Whilst continuing with her studies (MBA) part time, she has just returned from a secondment at Lancashire Teaching Hospitals to undertake the post of Mobilisation Manager until March 16.

Midlands and Lancashire CSU
Kingston House
438-450 High Street
West Midlands
B70 9LD

Contact us to find out more
Tel: 0300 404 2999 Ext. 3455

E-Mail: MLCSU.businessimprovementteam@nhs.net

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