• The New NHS Identity - Your questions answered

    The New NHS Identity - Your questions answered

    NHS England and NHS Improvement have launched new guidance that will simplify the NHS visual identity. Gone are graphics that look like second logos but there’s still lots of room for NHS organisations to distinguish themselves and promote their values and personality...

  • Strategy Unit staff working with National Institute of Health Research

    Strategy Unit staff working with National Institute of Health Research

    Two members of Midlands and Lancashire CSU’s Strategy Unit will be giving expert advice to support those  conducting leading-edge healthcare research to focus on the needs of health professionals in delivering  patient centred care.

  • Addressing the physical healthcare needs of mental health patients

    Addressing the physical healthcare needs of mental health patients

    This report is important. Using newly linked data and novel analysis it unpacks, for your STP area, one of the biggest yet least spoken about health gaps facing our society- the gap between the physical health and indeed the life expectancy of those in contact with mental health services and the rest of the population.

  • Using Logic Models

    Using Logic Models

    Midlands and Lancashire CSU have produced a guide to help areas with their STPs, New Models of Care, Better Care Fund and other programme work.  

  • MLCSU celebrate being shortlisted for five CIPR Pride awards

    MLCSU celebrate being shortlisted for five CIPR Pride awards

    A Midlands communications team is celebrating after helping five clients to secure shortlisted places at this year’s prestigious CIPR PRide Awards.

    Midlands and Lancashire Commissioning Support Unit (MLCSU) has been nominated for its work with clients on internal and external communications, healthcare campaigning, events and the best use of digital technology.

  • Cheshire Care Record appoints CSU for communications programme

    Cheshire Care Record appoints CSU for communications programme

    Cheshire Pioneer Programme has appointed NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) to support a communications programme for the Cheshire Care Record.



Our services work alongside your own business functions and teams to deliver transactional or transformational support.



Our people have local experience and understand the issues facing health and social care.



Everything we do is underpinned by a set of values that mean we are a natural fit with your own organisation.



Our innovative products have been designed to provide you with the tools you need to manage and shape healthcare.


  • Bespoke Interpreting, Language and Communication Services (BILCS)

    The 21st century presents an array of cultures and languages in our society, which can present a major barrier to accessing healthcare for people who have limited ability to communicate in English.

  • Business Intelligence and Informatics

    Our Business Intelligence and Informatics services are here to help you to identify commissioning opportunities, manage your plans and evaluate the impact of decisions on your patients, local population and service providers.

  • Clinical Quality

    Providing bespoke, proactive quality and safety monitoring for patient care. Our Clinical Quality division has years of experience, knowledge and expertise in clinical and management to deliver support to fulfil our clients’ needs.

  • Communications and Engagement

    Our communications and engagement team is made up of highly skilled, industry-leading professionals with commercial and NHS experience. We provide strategic, professional support to manage your risks and reputation, to troubleshoot immediate needs and strategic planning for long-term communications.

  • Contract Management

    Our Contract Management service offer is an all-encompassing, integrated offer for the management of clinical services commissioned by CCGs and other healthcare commissioners.

  • Corporate Affairs

    Organisations with good governance consistently perform better than those without, and we’re committed to ensuring that your organisation operates to the highest standards.

  • Equality and Diversity

    Our award-winning team can help give you peace of mind that your organisation is safe, secure and discharging responsibilities in an appropriate way. Our expert team will support you in reducing concerns, embedding equality and human rights into your day-to-day functions as well as managing any potential risks you may face.

  • Financial Management

    Working with you to create efficient and cost-effective financial processes for your business. We have a well-established process for ensuring compliance with statutory and regulatory financial requirements.

  • Healthcare Procurement

    Our Healthcare Procurement team offer an expert service that enables our customers to buy and procure services that achieve the best outcomes for patients and value for money when commissioning healthcare services.

  • Human Resources

    Why should you be interested in our services? Do you believe your people are your organisation’s greatest asset? Do you want to maximise their contribution to gain competitive advantage? Are you dealing effectively with ‘hot spots’ or areas of conflict that you’re not quite sure how to resolve?

  • Individual Funding Requests

    How can the Individual Funding Request (IFR) team help your business? We provide a full range of services, including a comprehensive IFR management and administration service, supporting CCGs to implement the Individual Funding Requests process in a consistent way.

  • Individual Patient Activity (IPA) and Continuing Healthcare Services

    Our Continuing Healthcare and IPA services aim to deliver the best possible experience of assessment, review and care planning for people with complex healthcare needs in a way that ensures CCGs are compliant, assured and offered value for money.

  • Information Management and Technology

    Our promise to you and your business: We provide professional Information Management and Technology services and solutions that will empower your organisation and give you peace of mind.

  • Medicines Management and Optimisation

    How can Medicines Management and Optimisation help your business? We provide a full range of services to support medicines optimisation and commissioning of medicines-related services.

  • Non-clinical Procurement

    Our Procurement team has extensive experience in carrying out goods and services procurement for our customers. We deliver a comprehensive procurement service that ensures best value for money and EU compliance when buying goods and non-healthcare services.

  • Organisational Development

    Our Organisational Development team is made up of experienced, qualified professionals who provide a comprehensive, flexible and responsive service. The service offers strategic and operational planning to ensure clients meet organisational and workforce goals and needs in a complex, ever-changing and multi-agency environment.

  • Payroll

    Customers need to be confident their payroll service is running as it should. That’s why we have a ‘right first time, every time’ approach that means customers can feel happy leaving things to us.

  • Programme Management Services

    Whether your organisation is seeking to deliver more for less or having to establish new services to meet new requirements, our Programme Management Services team can help you. We provide comprehensive, competitive, professional programme and project management services.

  • Referral Management Services

    The Referral Management Centre (RMC) can offer a call centre solution for your business needs. We are a large team who have vast experience in customer service, mostly gained within the NHS.

  • Regional Capacity Management

    Providing bespoke emergency support for operational and strategic planning, coordination and optimisation.Our regional capacity management service covers both acute and primary care optimisation. The team has dedicated, experienced urgent care managers responsible for each local health economy.

  • The Strategy Unit

    The Strategy Unit exists to help clients improve health and care. We combine advanced, yet practically grounded, skills and expertise in analysis, evidence review, strategic financial planning, policy and strategy development, consensus building, programme design and implementation and trusted advisor support for senior leaders.

  • Transformation and Service Redesign

    The Transformation and Service Redesign team is at the heart of the Midlands and Lancashire CSU transformational offer to CCGs.

  • Business Improvement


  • Aristotle Business Intelligence

    Aristotle is a business intelligence application available to commissioners and clinicians. Developed by the Business Intelligence team at NHS Midlands and Lancashire CSU, Aristotle has been designed to allow users rapid access to an online suite of business intelligence tools and reports.

  • Insight- clinical and patient intelligence analysis and reporting

    The multi-award-winning insight team capture clinical and patient intelligence for commissioners and providers. We offer service reviews, consultancy, training and access to our web-based patient experience and safety software for logging feedback. We collate, analyse and report on data in real time, triangulating evidence from multiple sources in one easy to use system.

  • Involvement

    Involvement is a pioneering approach to healthcare engagement. It aims to reach and involve people in decisions relating to health and care, by building more effective patient and public participation.

    Midlands and Lancashire CSU is commissioned by NHS England to help build expertise and capability in support of the participation agenda.

  • Digital Signage

    Digital signage is a highly effective communication tool, allowing fortargeted delivery of key messages and it can be internally and externally sited. It offers significant cost savings and flexibility over traditional printed posters and advertising through broadcast media.

  • Managing Information Assets

    Information is one of the most valuable assets for organisations, but equally poses one of the greatest risks.

  • Protect your data and organisation with U Assure

    U Assure brings together complex processes in a user-friendly system to address information risks.

  • Clinical Demand and Capacity System

    Our demand and capacity system takes real-time data feeds from provider services and displays calculated metrics for operational and escalation management. It provides immediate information regarding surges in demand and capacity issues that affect local urgent care systems.

Midlands and Lancashire CSU
Kingston House
438-450 High Street
West Midlands
B70 9LD

Tel: 0121 612 3895
E-Mail: midlands.lancashire@nhs.net

Our other locations