• An open letter to the NHS

    An open letter to the NHS

    To the NHS and social care community,

    I embark on this new year proud that Midlands and Lancashire Commissioning Support Unit has already brought so many benefits to the NHS - innovation, integration and partnership, resilience and operating at scale, to name just a few. I am also excited about the next stage of development in our NHS and I am really looking forward to the CSU contributing to its transformation as we all strive to provide a more cohesive service, meeting the needs of our communities.

  • Understanding the Economic Impact of the NHS in the Black Country

    Understanding the Economic Impact of the NHS in the Black Country

    Discover why the Black Country Sustainability and Transformation Partnership commissioned The Strategy Unit at MLCSU to carry out an economic assessment of the NHS contribution to the area.

  • A&E waiting times are longer – but that’s not all bad news

    A&E waiting times are longer – but that’s not all bad news

    The country’s major accident and emergency (A&E) departments are struggling more than ever before to see patients within the government target of four hours – but that is not all bad news.

  • Think that a GP with a work-life balance doesn’t exist? Think again

    Think that a GP with a work-life balance doesn’t exist? Think again

    A survey of GPs across the UK and overseas has shown that half would relocate to be closer to friends and family, or to work flexibly and enjoy better lifestyle opportunities.

  • MLCSU supports GP recruitment challenge

    MLCSU supports GP recruitment challenge

    The number of GP vacancies has risen significantly in the last few years, with a recent Pulse survey (2016) finding that around 12% of GP posts in the UK are vacant, the highest proportion ever recorded.

  • Media training

    Media training

    Our media training courses have been specifically designed to provide senior health and public sector professionals with the necessary skills and techniques to get your message across clearly.



Our services work alongside your own business functions and teams to deliver transactional or transformational support.



Our people have local experience and understand the issues facing health and social care.



Everything we do is underpinned by a set of values that mean we are a natural fit with your own organisation.



Our innovative products have been designed to provide you with the tools you need to manage and shape healthcare.


  • Bespoke Interpreting, Language and Communication Services (BILCS)

    The 21st century presents an array of cultures and languages in our society, which can present a major barrier to accessing healthcare for people who have limited ability to communicate in English.

  • Business Intelligence and Informatics

    Our Business Intelligence and Informatics services are here to help you to identify commissioning opportunities, manage your plans and evaluate the impact of decisions on your patients, local population and service providers.

  • Clinical Quality

    Providing bespoke, proactive quality and safety monitoring for patient care. Our Clinical Quality division has years of experience, knowledge and expertise in clinical and management to deliver support to fulfil our clients’ needs.

  • Communications and Engagement

    Our communications and engagement team is made up of highly skilled, industry-leading professionals with commercial and NHS experience. We provide strategic, professional support to manage your risks and reputation, to troubleshoot immediate needs and strategic planning for long-term communications.

  • Contract Management

    Our Contract Management service offer is an all-encompassing, integrated offer for the management of clinical services commissioned by CCGs and other healthcare commissioners.

  • Corporate Affairs

    Organisations with good governance consistently perform better than those without, and we’re committed to ensuring that your organisation operates to the highest standards.

  • Equality and Inclusion

    We work with public sector NHS and Local Authority clients to tackle discrimination and embed equality and human rights into your structures and processes. Our award winning team have up to the minute knowledge of Equality and Inclusion policy and legislation and can proactively advise you on changes and solutions to minimise risk and ensure your organisation is compliant.

  • Customer Finance

    Working with you to create efficient and cost effective financial processes for your business, our team of experts will also help to ensure your organisation is compliant with statutory and regulatory financial requirements. We pride ourselves on excellent customer service and value for money, with a ‘right first time, every time’ approach.

  • Healthcare Procurement

    Our Healthcare Procurement team offer an expert service that enables our customers to buy and procure services that achieve the best outcomes for patients and value for money when commissioning healthcare services.

  • Human Resources

    Why should you be interested in our services? Do you believe your people are your organisation’s greatest asset? Do you want to maximise their contribution to gain competitive advantage? Are you dealing effectively with ‘hot spots’ or areas of conflict that you’re not quite sure how to resolve?

  • Individual Funding Requests

    How can the Individual Funding Request (IFR) team help your business? We provide a full range of services, including a comprehensive IFR management and administration service, supporting CCGs to implement the Individual Funding Requests process in a consistent way.

  • Individual Patient Activity (IPA) and Continuing Healthcare Services

    Our Continuing Healthcare and IPA services aim to deliver the best possible experience of assessment, review and care planning for people with complex healthcare needs in a way that ensures CCGs are compliant, assured and offered value for money.

  • Information Management and Technology

    Our promise to you and your business: We provide professional Information Management and Technology services and solutions that will empower your organisation and give you peace of mind.

  • Medicines Management and Optimisation

    How can Medicines Management and Optimisation help your business? We provide a full range of services to support medicines optimisation and commissioning of medicines-related services.

  • Non-clinical Procurement

    Our Procurement team has extensive experience in carrying out goods and services procurement for our customers. We deliver a comprehensive procurement service that ensures best value for money and EU compliance when buying goods and non-healthcare services.

  • Organisational Development

    Our Organisational Development team is made up of experienced, qualified professionals who provide a comprehensive, flexible and responsive service. The service offers strategic and operational planning to ensure clients meet organisational and workforce goals and needs in a complex, ever-changing and multi-agency environment.

  • Payroll

    Customers need to be confident their payroll service is running as it should. That’s why we have a ‘right first time, every time’ approach that means customers can feel happy leaving things to us.

  • Programme Management Services

    Whether your organisation is seeking to deliver more for less or having to establish new services to meet new requirements, our Programme Management Services team can help you. We provide comprehensive, competitive, professional programme and project management services.

  • Referral Management Services

    The Referral Management Centre (RMC) can offer a call centre solution for your business needs. We are a large team who have vast experience in customer service, mostly gained within the NHS.

  • Regional Capacity Management

    Providing bespoke emergency support for operational and strategic planning, coordination and optimisation.Our regional capacity management service covers both acute and primary care optimisation. The team has dedicated, experienced urgent care managers responsible for each local health economy.

  • The Strategy Unit

    The Strategy Unit exists to help clients improve health and care. We combine advanced, yet practically grounded, skills and expertise in analysis, evidence review, strategic financial planning, policy and strategy development, consensus building, programme design and implementation and trusted advisor support for senior leaders.

  • Transformation and Service Redesign

    The Transformation and Service Redesign team is at the heart of the Midlands and Lancashire CSU transformational offer to CCGs.

  • Business Improvement


  • Digital Signage

    Digital signage is a highly effective communication tool, allowing fortargeted delivery of key messages and it can be internally and externally sited. It offers significant cost savings and flexibility over traditional printed posters and advertising through broadcast media.

  • Protect your data and organisation with UAssure

    UAssure brings together complex processes in a user-friendly system to address information risks.

  • Insight- clinical and patient intelligence analysis and reporting

    The multi-award-winning insight team capture clinical and patient intelligence for commissioners and providers. We offer service reviews, consultancy, training and access to our web-based patient experience and safety software for logging feedback. We collate, analyse and report on data in real time, triangulating evidence from multiple sources in one easy to use system.

  • Clinical Demand and Capacity System

    Our demand and capacity system takes real-time data feeds from provider services and displays calculated metrics for operational and escalation management. It provides immediate information regarding surges in demand and capacity issues that affect local urgent care systems.

  • Aristotle Business Intelligence

    Aristotle is a business intelligence application available to commissioners and clinicians. Developed by the Business Intelligence team at NHS Midlands and Lancashire CSU, Aristotle has been designed to allow users rapid access to an online suite of business intelligence tools and reports.

  • Involvement

    Involvement is a pioneering approach to healthcare engagement. It aims to reach and involve people in decisions relating to health and care, by building more effective patient and public participation.

Midlands and Lancashire CSU
Kingston House
438-450 High Street
West Bromwich
West Midlands
B70 9LD

Tel: 0300 404 2999
E-Mail: midlands.lancashire@nhs.net

Our other locations