Integrated care pathways: Bring care closer to your patients with our digital solutions for integrated care pathways, including remote monitoring and virtual wards. Our low-cost blood pressure reporting solution, which integrates with GP decision support systems, was a pioneering efficiency boost. It increased patient engagement by 300% —a digital enablement blueprint recognised at the Innovate Awards.

Personalised healthcare commissioning: As the nation’s largest provider of All Age Continuing Care, we streamline placement processes to improve efficiency for integrated care boards (ICBs) and social care providers, putting the patient at the heart of everything we do. Our technology-enabled approach cut placement times in half during the pandemic, even as caseloads doubled, and still offering two different care provider options on average per patient. Listen to the podcast.

Service redesign: We work closely with patients and clinicians to transform care delivery, maximising productivity and quality of care. For Northern Care Alliance, our endoscopy strategy defined clear, actionable goals, the strategic drivers needed to meet them and specific deliverables for how to improve outcomes and drive efficient service growth.

Digital health solutions: Our digital transformation experts can help you identify, develop and implement technology that streamlines care processes, saves clinician and admin time and improves access for patients. Our Referral Hub for the NHS Digital Weight Management Programme has processed 420k patient referrals, making referrals faster and more efficient. Our personalised patient videos supporting GPs with the implementation of the National Diabetes Prevention Programme increased referral uptake by 45% and improved engagement by 11%.

Urgent care operational efficiency: We specialise in optimising urgent care operations to boost your productivity and patient flow, providing independent, clinical and analytical advice. At five trusts, our solutions eliminated ambulance delays, reduced handover times, and ensured timely crew shift completions—all through data-driven strategies and on-site support. Listen to the podcast.

Insight, analytics and modelling: We use advanced analytics, statistical modelling and demand forecasting to help your investment decisions that will maximise productivity and efficiency. Our Strategy Unit’s 'big data' model for the New Hospital Programme supports 26 hospital schemes in forecasting demand and efficiently managing capacity needs, shifting activities out of hospital when needed.

Programme optimisation: Get your programmes on track and achieve rapid improvement with our optimisation services, using data and analysis to benchmark performance against key system metrics. For the Liverpool, Sefton, and Knowsley Breast Screening Programme, our support established clear governance arrangements and reduced 60% of costs for two mobile screening sites, boosting productivity and programme effectiveness.

AI and data analytics: From patient waiting list management to data protection, we are highly skilled in leveraging AI and data analytics to develop practical and efficient solutions to improve your decision making and patient outcomes. Our OTiS Tactical tool monitors urgent care flow and identifies bottlenecks. In Lancashire and Cheshire, our technology simplified COVID-19 reporting and helped quickly adjust hospital flow for efficient care delivery.

IT management and digital services: We streamline back-office functions with solutions that reduce admin time and costs. We saved up to 50 hours per month in financial reporting and invoicing for clients after we introduced robotic process automation to transactional finance processes. Our solution saved NHS organisations over £1m and freed up 10+ hours monthly by providing clinicians with a single, comprehensive view of patient health history. Our AVA chatbot resolves many queries to our IT Service Desk without human input, saving over 100 hours per month, while expert resources can be efficiently deployed to deal with complex queries.

Financial services and consultancy: We can help your productivity and economic contribution to make sure you get the most for your NHS spend. We specialise in finance support, cost improvement programmes, income recovery and transforming processes. We recovered £170k income for the George Eliot Hospital NHS Trust for mobile phone masts, and our work with Birmingham and Solihull ICB led to a saving on agency spending of £5.5m, paying for 2,447 fewer agency shifts per month on average. 

Workforce transformation, planning and redesign: Our workforce planning methodology uses engagement, analytics and research to help you tailor your workforce for efficient care delivery that meets the increasing demands of the nation. Our establishment control system, ECSyS, aligns HR, finance, and operations providing a comprehensive view of all workforce contractual changes to help you manage your workforce more efficiently. With Derbyshire Healthcare NHS Foundation Trust, we addressed workforce gaps, resulting in a more sustainable and agile medical workforce to meet the care delivery needs of the growing trust and its population.

Strategic support: We are experts in organisational reform and performance improvement with a focus on optimising for efficiency. Our comprehensive consulting services span clinical service redesign, shared service solutions, implementing new governance models, place development, quality improvement programmes, establishing and strengthening provider collaboratives, supporting mergers and formation of new organisations and other. For example, we engaged with cancer alliances to develop a self-assessment framework which enabled NHS England to provide targeted support, helping alliances deliver productive and effective care.

Business support: Our comprehensive business support services bring down costs via economies of scale providing both expertise and resilience at a fraction of the cost of recruiting or training in-house teams. We can improve efficiency across HR, finance, project management, business cases, information governance, procurement, communications and engagement, business continuity and more. For the CQRS Local system, our project management proved to be a critical asset in improving efficiency, reducing administrative burdens and transforming governance.