Home » Case studies »
Our dashboard on mental health attendance in Emergency Departments empowered commissioners and providers to identify care variations, establish baselines, evaluate initiatives, and enhance support, leading to improved planning and service delivery.
Birmingham and Solihull Integrated Care System(ICS) wanted a concise dashboard to provide an overview of mental health attendance in Emergency Departments (ED), including baseline, trends, demographics, and care variations.
We created an interactive dashboard that links data from urgent and emergency care and mental health services. The data is extracted and transacted using structured query language scripting.
Clinical codes were used to identify the relevant diagnosis, and the data was visualised using software called Tableau and posted on the data visualisation platform Aristotle. The dashboard reports on attendances in EDs with diagnoses related to mental health, drug and alcohol, or toxicology. The information plotted is limited to specific hospital sites and the local commissioner.
Below: An example of the dashboard
The dashboard offered information on mental health attendance in EDs throughout the ICS – why they attended and the treatment they receive.
It gave the commissioners the insight they needed to:
Commissioners and providers were able to quickly identify care variations and support the process of planning and delivering improvements to services.
The report enables monitoring of attendances at ED, reasons and response times by categories of need and by hospital site, which in turn supports us in both monitoring the impact of what we are doing and identifying trends in order to support future planning.
Philippa Coleman, Head of Mental Health Commissioning
For more information and to learn how we can help your organisation, please contact us.
Investigation and intervention proposal for ICBs
In addition to the work NHS England’s (NHSE’s) Intensive Support Teams are undertaking at both regional and national…
A walk through of the Court of Protection Deprivation of Liberty process
Fergus Campbell, Clinical Lead, NHS ML In the final post of our blog mini-series on Court of Protection…
Join the tenth anniversary edition of The School for Change Agents!
Would you like to develop skills to make a difference and create change in health and care? The…
Redesigning how health and care works across England - placing people at the centre of their own health and care and utilising…
Learn more about Clinical redesign and provider collaboration
Supporting ICSs with approaches to design and deliver effective communication, engagement and behavioural insights as a key enabler for system change and…
Learn more about Communications and engagement
Acting as an independent and trusted partner within the system to facilitate working across stakeholders and integrate elements of the provider system…
Learn more about Developing health systems
Digitising care and partnering with systems for the transformation of digitally enabled service delivery (and other supporting processes) across vision, planning and…
Learn more about Digitally enabled transformation and IT
We have a range of impactful solutions both across operational services and transformational programmes to support NHS systems to tackle some of…
Learn more about Improving productivity and efficiency
Supporting systems to build a sustainable and integrated workforce, transforming systems, organisations and the workforce experience to improve resilience.
Learn more about People solutions
Providing end-to-end funded care services, including patients as active partners in identifying their healthcare needs and then commissioning care to meet these.…
Learn more about Personalised healthcare commissioning services
Applying intelligence-led understanding of the health of the population to support the redesign of care and improve patient and financial outcomes across…
Learn more about PHM analytics and decision support
Supporting providers to work together at a place and neighbourhood level to manage common resources, integrate community teams, improve health and reduce…
Learn more about Place and primary care transformation
