NHS Midlands and Lancashire (NHS ML) can support your integrated care system (ICS) to provide individuals with the very best All-Age Continuing Care (AACC).

We provide a full, end-to-end personalised healthcare commissioning service for individuals placed on a funded care pathway across your system. 

Our scale and expertise mean we can mobilise quickly, with teams of dedicated experts focused on delivering high-quality and responsive services across all-age continuing care, including fast-track cases and managing personal health budgets.

From initial screening, triage, assessment and brokerage, through to ongoing statutory reviews, market and invoicing management, case management and appeals and disputes, the NHS ML Personalised Healthcare Commissioning team will work with individuals needing funded healthcare to provide a quality, person-centred service, ensuring the right care is delivered at the right time, and care funding is appropriately spent.

We:

• Work with you to fully understand your own challenges and plan together how to address and resolve them
• Build a bespoke service to support the needs of your system and individuals under your care
• Devise a resourcing plan that will deliver your aims and objectives
• Implement robust internal governance structures monitoring performance, quality and risks with an open and transparent approach to service delivery
• Provide specialist practitioners at a senior level across the portfolio of services who provide clinical supervision across operational delivery
• Provide fully documented processes for all services, including our purpose-built case management digital solution
• Implement a data warehouse which ensures a consistent level of recording and reporting to meet your requirements.

Our multi-disciplinary team boasts a vast body of clinical and non-clinical expertise and leadership,
who have been instrumental in raising standards and consistency across CHC services – and in some cases influencing national policy.

Our team has significant experience of strategic planning, assessment, and project development to facilitate effective service delivery. Working closely with health and social care partners, we pride ourselves on being able to support customers to deliver their duties in line with the CHC National Framework and ensuring that individuals, carers and families are at the heart of all we do.

Find out more information about our All Age Continuing Care Service.