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We provided a wealth of support to CCG partners during a multi-issue dispute resulting in a successful outcome for Staffordshire CCG East Staffordshire division
The Staffordshire Clinical Commissioning Groups’ East Staffordshire Division needed support in navigating through a multi-issue dispute concerning the Improving Lives contract with a supplier external to the NHS. This required extremely detailed technical understanding of the NHS Standard Contract and its interpretation.
Our Improving Lives Contract Management Team worked with CCG partners in navigating through the three-year dispute, while continuing business as usual with the provider.
The successful outcome of the dispute, which was completely in the favour of the CCG, has insulated the healthcare system from approximately £35million worth of multi-faceted and challenging contract claims.
In supporting the CCG, our team led, influenced and managed the responses throughout the dispute process, ensuring that the CCG remained protected from further claims and ensuring adherence to the innovative contract that was agreed.
The Improving Lives project is an innovative contract which, although challenging, has enabled us to lead the way in advising the CCGs on the forthcoming changes to the commissioning environment as the system moves into a more integrated care model of service.
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