Recorded live at the NHS ConfedExpo, join host Richard Caddy in an engaging dialogue with Kelly Bishop, Assistant Director of Urgent Care at NHS Midlands and Lancashire (NHS ML).

Tune in to “Inside NHS ML” online, or download the episode via Spotify, Apple Podcasts, and Amazon Music.

New episode: Revolutionising urgent care in Northern Ireland

In this episode, Richard and Kelly Bishop explore groundbreaking efforts to transform urgent care across Northern Ireland. Addressing the pressing issues of protracted emergency department waits and ambulance delays, they discuss the NHS ML Nursing and Urgent Care Team’s multifaceted approach to healthcare innovation.

The conversation reveals the unique mix of expertise within the team, including senior clinical staff and data scientists, and emphasises their collective approach to overhauling the healthcare infrastructure. The episode dives into the complexities of managing hospital flow, introduces the concept of “golden patients,” and underscores the critical role of data-driven decisions in patient care enhancement.

Listeners will gain an understanding of how collaboration and data are pivotal in overcoming healthcare challenges. This discussion not only highlights the strategies leading to significant improvements in patient experiences and staff operations but also previews upcoming initiatives by the NHS ML.

Don’t miss this episode if you’re eager to learn about the dynamic methods being implemented to advance patient care and discover how strategic teamwork led to a more efficient healthcare system in Northern Ireland.

Find out more about our nursing and urgent care support.