What we do

NHS Midlands and Lancashire‘s Business Intelligence service maximises the use of data and insight to improve health and care services for people.

Making sure organisations can deliver the best health and care services possible requires robust and innovative solutions for collecting, processing and analysing data.

Our Business Intelligence service has extensive experience of working with the organisations that make up integrated care systems (ICSs), plus NHS England and other national bodies. We are the trusted partner of integrated care boards (ICBs), trusts, local authorities, primary care and a range of other providers for the safe processing of data to produce actionable, practical insight.

How we do it

Our Business Intelligence Consultancy Unit supports the end-to-end delivery of both national and regional projects, ensuring stakeholder engagement is at the heart of system design.

Our embedded and central teams get close to your business and use this insight to accelerate the use of valuable information so that you can meet your objectives and deliver ever-better health outcomes for the people you serve.

Our technical specialists will provide you with the information you require, at a time and in a format that is suitable for you. We offer a responsive and dynamic service, which we can adapt according to your needs.

NHS ML offers a complete end-to-end business intelligence service from data collection, storage, processing, linkage and cutting-edge analytics, we are committed to driving improvements in health outcomes.

• Our data warehousing teams process huge amounts of health and care data every day: securely storing, cleaning, pseudonymising and making robust data flows available to our analytical teams and to clients.
• Our development and reporting teams are highly skilled in using a range of tools – including Tableau, Microsoft Power BI and coding languages such as SQL, R and Python – to create interactive dashboards with a ‘live’ link to data sources.
• Our analytical teams provide hands-on support, working as ‘partners round the table’ to interpret data, separating ‘data noise’ from significant change and drawing out new, actionable insights.

Integrated care priorities

Our business intelligence expertise covers all the key priorities for health and care services – from responding to the latest urgent and emergency care data, to providing strategic support for planning and commissioning key services like primary care, elective recovery, mental health, maternity and social care.

With the NHS Long Term Plan emphasising the importance of moving away from treating illness to having a system-wide response to prevent and reduce the impact of illness, NHS ML provides extensive support for population health management and reducing health inequalities.

Combining system-wide health and care data with the wider determinants of health enables you to profile and segment your local population to intervene at person, primary care network, ‘place’ and neighbourhood levels. Our strategic partnerships with commercial providers – including Johns Hopkins University, CACI-ACORN and ArcGIS – provides additional capacity and capability from world-leading industry experts.