The customer finance team delivers a comprehensive range of high-quality financial services.

Our team specialises in delivering a scalable finance operating model, placing emphasis on providing efficient and resilient transactional services at a large scale. However, with a comprehensive range of services including statutory accounts, management accounts and a variety of consultancy services including ledger implementation and re-configuration, plus providing temporary support as required, we strive to meet all your financial needs.

As an award-winning team, we are proud to hold ISO accreditation and have achieved FSD Level 3 in 2021. Our dedicated innovation and automation team ensures that our services not only maintain a high quality but are also cost-effective, keeping up with the evolving industry standards.

Our customers are located in Lancashire, Staffordshire, Shropshire, and Leicestershire. We also extend our services to a hospital trust in Staffordshire, multiple Primary Care sites, and several regions of NHS England.

What we do

The customer finance team’s key responsibilities are divided into the following key areas:

Purchase to pay (P2P)

• Manage and undertake the invoice query process
• Accurately record ICB performance against the Better Payment Practice Code (BPPC)
• Review and submission of ICB VAT Returns
• Submission of customer payment runs and manual payment requests
• Undertake the quarterly Agreement of Balances exercise for Creditors, Expenditure and Creditors Accruals
• Manage and maintain comprehensive records for service audit reporting
• Develop internal KPIs to monitor P2P finance function and process performance
• Generation of the outstanding invoice list
• Actively contribute to a highly responsive Stakeholder and customer relationship management function
• Ensuring effective internal control is maintained
• Generation and maintenance of standard operating procedures and ensuring their adherence
• Statement reconciliations
• Ensure effective use of financial resources and people
• Maintain the ‘no PO, no pay’ policy adopted by the CSU
• ISFE user setup and amendments
• Ensure effective internal controls are maintained
• Liaise with HMRC for VAT inspections along with dealing with any issues promptly
• The monitoring and action of various reports from the ledgers to ensure a smooth transition of invoices around the system and compliance with the Better Payment Practice Code (BPPC)
• System access reports
• ISFE user setup and amendments.

Order to Cash (O2C)

• Receipt of daily cash books from SBS and production of cash tracking data.
• Monthly review and reconciliation of ICB Control Accounts
• Accounts receivable activities including cash allocation and receipting.
• Credit control
• Participate in the quarterly agreement of balances exercise for ICB customers
• Upload of monthly pay feeds into the ledger and arrangement of statutory pay-overs
• Manage and maintain comprehensive records for service audit reporting
• Develop KPIs to monitor finance function and process performance
• Ensuring effective internal control is maintained
• Generation and maintenance of standard operating procedures and ensuring their adherence
• Ensure effective use of financial resources and people
• ISFE user setup and amendments.

Provider finance

• Accounts receivable activities including cash allocation and receipting.
• Apply agreed credit control actions
• Manage and undertake the invoice payment and query process, recording performance against the Better Payment Practice Code (BPPC)
• Review and submission of client VAT returns
• Cash management including daily update of cash books, production of cash tracking data and processing payments via Bankline.
• Monthly review and reconciliation of control accounts
• Capital accounting
• Agreement of balances exercise
• Payroll reconciliations, including upload of monthly pay feeds into the ledger and arrangement of statutory pay-overs.

Funded care & CHC

• Invoice processing function dealing with all continuing healthcare/individual patient activity invoices.
• Use clinical systems to match invoices ensuring that they are paid in line with the patient package of care and within the Better Practice Payments Code (BPPC) target.
• Ensure all information governance breaches on supplier invoices are logged and remedial action taken as necessary.
• Work with suppliers and clinical teams to ensure that any arising queries are dealt with as quickly as possible, using ISFE system to keep accurate query notes.
• Work with embedded accountants to ensure invoices are coded to the client’s requests.
• Bi-monthly report on the outstanding invoices by value and volume.
• Monthly reconciliation between the clinical system and the ledger.
• Process and load monthly mandates to the client’s specific timetables.
• Processing pupoc claims
• Supplier reconciliation where necessary
• Adhoc reporting
• Link to ICB accountants on cash requirements
• Work within a controlled environment for finance and comply with information governance rules.
• Ensure invoices are processed in a timely manner to clients’ scheme of delegation
• Provide monthly progress updates or ad hoc reporting
• To ensure clients’ bills are within the timescales and to the client
• Provide a named contact for each client and their suppliers
• Provide progress reports on invoices in query
• GP practice rent reviews for NHS England
• Validation of medical examination fees from doctors
• HC5 patient refunds.

Our finance teams can provide full financial accounting services including statutory accounts.

• Purchase to pay (P2P) and order to cash (O2C) responsibilities as above
• Agreements of balances (AoB) reconciliations, completion of the AoB toolkit
• Support the client in managing their cash position
• Annual accounts at month 9 and month 12
• Produce reporting packs for clients on debtors, creditors, balance sheet reconciliations, and I&E report by working day 10 & 20.