The Improvement Unit

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The Improvement Unit works in partnership with a wide range of public sector organisations (including NHS and care organisations), supporting them in developing and delivering their improvement, transformation, and innovation plans, projects, and strategies.

Through collaborative design and delivery, we support improving clinical outcomes, better patient experiences, adding value, and improving quality and productivity.​

  • As an NHS organisation, we share your values, with unparalleled NHS experience and health system relationships.​
  • Our team members are qualified experts in quality improvements and programme and project management. ​
  • Our support ranges from project management of small, bespoke interventions to major change and improvement strategies and nationwide initiatives involving multiple partners.  ​
  • Our place on all the major NHS and public sector procurement frameworks makes us very easy to access​.
  • Our ability to rapidly deploy resources will support you quickly and efficiently.

Our services

News and events

Case study

Implementing new ways of working to improve cancer screening for people with learning disabilities

Through our two-year programme with NHS England North West, we identified key barriers preventing people with learning disabilities…

Case study

Optimising immunisation services with an integrated hub and spoke model in Greater Manchester

Our Improvement Unit’s independent service evaluation led to the recommendation of an integrated hub and spoke model, aiming…

Case study

Improving mobile breast screening in Liverpool, Sefton, and Knowsley

Implementing recommendations within the Liverpool, Sefton, and Knowsley Mobile Breast Screening Programme has brought about substantial enhancements. Augmented…

Case study

Evaluating the Answer Cancer service in Greater Manchester

Our evaluation of the ‘Answer Cancer’ initiative increased cancer awareness in underserved communities and demonstrated good value for…

Case study

Integrating Cheshire and Stockport breast screening services

The successful implementation of NHS England Screening Quality Assurance Service (SQAS) approved recommendations resulted in the establishment of…

News

Medical supplies programme wins civil service award for collaboration

The COVID-19 Oxygen, Ventilation, Medical Devices and Clinical Consumables Programme, which NHS Midlands and Lancashire (NHS ML) staff…

Case study

Supporting infection prevention and control safety during COVID-19

We managed a programme of implementing infection prevention and control safety principles to reduce infection rates and provide…

Case study

Coordinating five CSUs to support national CCG mergers programme

We led a collaboration between the five care system support services in England to provide a range of…

Case study

Supporting the outpatient transformation programme in North East and Yorkshire

Our Improvement Unit supported the implementation of the outpatient transformation programme, optimising virtual consultations, increasing the rollout of…

Case study

Improving Hard to Source Items (HTSI) supply chain resilience during COVID-19 surge

Following the COVID-19 surge in demand for clinical consumables and services, we were tasked with finding alternative ways…

Case study

Ensuring successful implementation of a PCN Directed Enhanced Services Contract

We planned and supported the implementation of services in Southport and Formby GPs, in accordance with the latest…

Case study

Improving PPE procurement data quality for NHS Supply Chain

We managed a project with NHSEI to standardise data and improve the quality of the NHS Supply Chain…

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News and views

News

Unleash your inner change agent with The School for Change Agents

Are you passionate about making a difference in health and care? Do you want to develop the skills,…

News

New Podcast: Supporting care homes to succeed in care quality commission inspections

Join host Andy Downton for another insightful episode as we explore how the NHS Midlands and Lancashire Nursing…

News

Announcing the ®Artificial Intelligence Practitioner certification

We are excited to announce our latest achievement as an officially recognised ®Artificial Intelligence Practitioner Accredited organisation. This…

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How we can help health systems

Clinical redesign and provider collaboration

Redesigning how health and care works across England - placing people at the centre of their own health and care and utilising…

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Clinical redesign and provider collaboration

Communications and engagement

Supporting ICSs with approaches to design and deliver effective communication, engagement and behavioural insights as a key enabler for system change and…

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Communications and engagement

Developing health systems

Acting as an independent and trusted partner within the system to facilitate working across stakeholders and integrate elements of the provider system…

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Developing health systems

Digitally enabled transformation and IT

Digitising care and partnering with systems for the transformation of digitally enabled service delivery (and other supporting processes) across vision, planning and…

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Digitally enabled transformation and IT

Improving productivity and efficiency

We have a range of impactful solutions both across operational services and transformational programmes to support NHS systems to tackle some of…

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Improving productivity and efficiency

People solutions

Supporting systems to build a sustainable and integrated workforce, transforming systems, organisations and the workforce experience to improve resilience.

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People solutions

Personalised healthcare commissioning services

Providing end-to-end funded care services, including patients as active partners in identifying their healthcare needs and then commissioning care to meet these.…

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Personalised healthcare commissioning services

PHM analytics and decision support

Applying intelligence-led understanding of the health of the population to support the redesign of care and improve patient and financial outcomes across…

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PHM analytics and decision support

Place and primary care transformation

Supporting providers to work together at a place and neighbourhood level to manage common resources, integrate community teams, improve health and reduce…

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Place and primary care transformation
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