9 September 2024
Information governance (IG) and data protection are complex practices that involve a wide variety of legislative and compliance obligations– there is no one-size-fits-all model for IG management. NHS…
9 September 2024
We understand the importance of ensuring that you can demonstrate robust compliance with the Accountability Principle of the Data Protection Act 2018. Whether this is by way of…
9 September 2024
We provide a wide array of information governance (IG) services. Click on the buttons below to find out more about each service. Data Protection Compliance Consultancy Data Protection…
9 September 2024
Our team of over 40 information governance (IG) specialists, with almost 300 years of IG experience between them, ensure that we have the expertise and depth of resource…
9 September 2024
With over 10 years of experience, NHS Midlands and Lancashire is the largest provider of All-Age Continuing Care services in England. We are responsible for managing over £1…
9 September 2024
Welcome to the information governance service at NHS ML Welcome to the NHS Midlands and Lancashire (ML) Information Governance (IG) Team. We support all aspects of data protection,…
5 July 2024
Digital transformation transforming care service
We work with organisations across the health and care sector, helping them transform learning disability, autism (LDA), and mental health services, often by harnessing the power of digital…
5 July 2024
Digital transformation sustainability service
We empower health and care organisations to realise their green potential by helping refine and execute their green plans and implement their net zero and sustainability strategies, embracing…
4 July 2024
Digital transformation delivery service
We work with organisations across the health and care sector, helping them create and implement digital strategies and plans that enable clinical change by drawing on learning and…
25 June 2024
Better Business Cases training
Our Better Business Cases Training Team delivers APMG-accredited Better Business Casesâ„¢ training, helping you to gain in-depth knowledge and practical skills in the HM Treasury Better Business Casesâ„¢…
19 March 2024
We lead, facilitate and develop opportunities for digital innovation through our work in digital research and development, creating new innovative products, technologies and services solving both existing problems and…
15 February 2024
NHS Horizons, part of NHS Midlands and Lancashire, provides bespoke strategic innovative interventions to the NHS and the wider public sector. NHS Horizons supports leaders of change, teams,…
9 February 2024
Sustainability through social value
NHS Midlands and Lancashire (ML) has established a clear social value strategy centred around three pillars. People Create and sustain job opportunities in local communities across a wide…
26 January 2024
Contact the IT Service Desk if you need assistance with an IT problem or service request. If your organisation is digitally supported by NHS Midlands and Lancashire (NHS…
20 December 2023
First Name Last Name Please choose your communications preferences from the below Clinical redesign and provider collaboration Yes No CHC and funded care Yes No Business enabling services…
16 October 2023
Director of Personalised Healthcare Commissioning Linda is responsible for Personalised Healthcare Commissioning (PHC) services at NHS Midlands and Lancashire. Involved with NHS ML since its inception, Linda has…
16 October 2023
Corporate and Business Associate Director Tricia O’Donnell is the Corporate and Business Associate Director for Personalised Healthcare Commissioning (PHC) services at NHS Midlands and Lancashire. With extensive experience…
16 October 2023
Clinical Director for Personalised Healthcare Commissioning Dr Sam Gower is the Clinical Director for Personalised Healthcare Commissioning (PHC) at NHS Midlands and Lancashire. With significant experience leading clinical…
16 October 2023
Associate Lead Nurse Marina Lewis is a highly experienced registered nurse in learning disabilities with over 40 years of valuable expertise in both the health and social care…
16 October 2023
Associate Lead Nurse Joanna Livingstone brings a wealth of knowledge and experience to her role as Associate Lead Nurse in Persoanlised Healthcare Commissioning with NHS Midlands and Lancashire…
16 October 2023
Associate Lead Nurse Karen Farrell is an experienced registered nurse, with a background of district nursing and over 20 years in continuing healthcare (CHC) services at senior level,…
16 October 2023
Lead for Contracting, Commissioning, and Brokerage Services Deborah Jackson-Howarth has been an integral part of NHS Midlands and Lancashire (NHS ML) since its establishment in 2013, transferring from…
16 October 2023
Service Development and Quality Assurance Lead Stacey Mason is a distinguished leader in the health and social care sector, currently holding the position of Service Development and Quality…
16 October 2023
Business Reporting and Governance Lead A qualified accountant with more than 30 years of experience in the industrial and commercial sector, Paul currently holds the crucial role of…
16 October 2023
Funded Healthcare Consultancy and Advisory Services
There is immense pressure to deliver the right outcomes for patients and individuals across all settings, managing multiple people and working within ever demanding budgetary constraints. Within funded…
16 October 2023
Court of Protection Deprivation of Liberty (CoPDoL)
NHS Midlands and Lancashire (NHS ML) can support your integrated care system (ICS) to provide individuals with the very best care. Our Personalised Healthcare Commissioning service has a…
16 October 2023
Learning Disability and Autism Transforming Care Programme
NHS Midlands and Lancashire can support your integrated care system to provide individuals with the very best care. Our Personalised Healthcare Commissioning team’s effective and specialist Transforming Care…
16 October 2023
Contracting, Commissioning and Brokerage Services
NHS Midlands and Lancashire can support your integrated care system (ICS) to provide individuals with the very best care. Our Personalised Healthcare Commissioning (PHC) service has a team…
16 October 2023
All-Age Continuing Care – Core Service
NHS Midlands and Lancashire (NHS ML) can support your integrated care system (ICS) to provide individuals with the very best All-Age Continuing Care (AACC). We provide a full,…
16 October 2023
NHS Midlands and Lancashire (NHS ML) can support your integrated care system (ICS) to provide individuals with the very best care. Reviews of funded healthcare for recipients of…
16 October 2023
Children’s and Young People’s Services
NHS Midlands and Lancashire (NHS ML) can support your integrated care system (ICS) to provide individuals with the very best care. Our Personalised Healthcare Commissioning team provides expert…
16 October 2023
Continuing Healthcare Appeals Service
NHS Midlands and Lancashire can support your integrated care system (ICS) to provide individuals with the very best care. Our Personalised Healthcare Commissioning team consists of clinical and…
16 October 2023
Continuing Healthcare Retrospective Review Service
NHS Midlands and Lancashire can support your integrated care system (ICS) to provide individuals with the very best care. Our Personalised Healthcare Commissioning service has a team of…
16 October 2023
24 September 2023
Dr Sam Gower Clinical Director for Personalised Healthcare Commissioning Tricia O'Donnell Corporate and Business Associate Director Paul Clark Business Reporting and Governance Lead Joanna Livingstone Associate Lead Nurse…
21 September 2023
Our Personalised Healthcare Commissioning team aims to deliver the best possible experience of All-Age Continuing Care assessments, reviews and care planning for people with funded continuing healthcare and…
21 September 2023
We understand that as health and care decision makers, personal data is at the heart of your services. Our professional team have a wealth of experience delivering all…
21 September 2023
Personalised Healthcare Commissioning Services
Supporting people to get the right care at the right time. Welcome to Personalised Healthcare Commissioning (PHC). We support integrated care systems to provide All Age Continuing Care…
15 June 2023
Our mission is to enhance the patient experience and outcomes by supporting decision-making processes at strategic, tactical, and operational levels. The Nursing and Urgent Care team is your…
10 May 2023
You have successfully signed up for NHS Midlands and Lancashire News and Views, and we have saved your preferences. Whether you are new to our newsletter or have updated your…
25 April 2023
Environmental statement 2020-25
The NHS recognises that climate change and health are interlinked, and if climate change is not tackled it will be to the detriment of the public’s health and…
24 March 2023
NHS Midlands and Lanchashire Newsletter Preferences
First Name Last Name Please choose your communications preferences from the below Clinical redesign and provider collaboration Yes No CHC and funded care Yes No Business enabling services…
2 February 2023
Our Referral Management Centre (RMC) provides a range of services on behalf of integrated care boards (ICBs), NHS trusts and place-based organisations supporting patients and service users by…
1 September 2022
Referral management services team
It’s essential that the patient’s experience of referrals, from seeing their GP or optometrist to attending their first hospital appointment, is as streamlined and straightforward as possible. Our…
1 September 2022
NHS Midlands and Lancashire hosts The NHS Transformation Unit (TU), which works alongside health and care clients to deliver major change programmes. The TU team work in partnership…
1 September 2022
NHS Midlands and Lancashire hosts a nationally recognised, expert strategic consultancy service, The Strategy Unit. The Strategy Unit supports transformation locally, regionally and nationally, and is renowned for…
1 September 2022
Our Improvement Unit helps wider health and care organisations including NHS trusts, health systems, integrated care boards (ICB’s), GP practices and primary care networks with a range of…
1 September 2022
You need to be confident your payroll service is running as it should. That’s why we have a ‘right first time, every time’ approach that means you can…
1 September 2022
We offer a flexible and responsive operating model, with support tailored to your organisation’s needs. Starting with an assessment of your current approach to organisational development, and desired…
1 September 2022
Purchasing the best care within the funds you have available can be a challenge when patients’ needs can’t be met by standard healthcare packages. Our expert support ensures…
1 September 2022
Information management and technology
Delivering your daily organisational activities efficiently and improving productivity rely on robust information management and technology systems. NHS Midlands and Lancashire can provide everything you need to meet…
31 August 2022
Medicines management and optimisation
The medicines management and optimisation team have many years’ experience in providing medicines-related services across a range of NHS sectors, including integrated care systems, hospitals, community settings, local…
31 August 2022
Your people are your organisation’s greatest asset. We can help you maximise their contribution to your organisation, supporting people management and offering development opportunities that really make a…
31 August 2022
Goods and services procurement
Procurement can be complex when commissioning healthcare services. NHS Midlands and Lancashires’s procurement team can help you navigate through this maze so that you can select a high…
31 August 2022
Procurement can be complex when commissioning healthcare services. NHS Midlands and Lancashire’s procurement team can help you navigate through this maze so that you can select a high-quality…
31 August 2022
The Health Economics Unit (HEU) delivers impactful insights that power the future development of health and care delivery. The expert team support health system and industry leaders to:…
31 August 2022
Who Are We? We are The Inclusion Unit. We deliver unmatched expertise in steering public sector organisations to fulfil their legal and mandated equality obligations. Our multi-disciplinary team…
31 August 2022
Digital transformation and project management
Unleash the power of digital innovation for transformative patient care, with NHS Midlands and Lancashire’s Digital Transformation team. We work with organisational leaders across the health and care…
31 August 2022
The customer finance team delivers a comprehensive range of high-quality financial services. Our team specialises in delivering a scalable finance operating model, placing emphasis on providing efficient and…
31 August 2022
Our highly skilled and professional contract management team is supported by our business intelligence, quality and performance and finance teams to ensure an integrated approach to contract management,…
31 August 2022
When you’re making commissioning decisions or considering service change, there are a few things you’ll want to think about – protecting your organisation’s reputation, communicating clearly with your…
31 August 2022
What we do NHS Midlands and Lancashire‘s Business Intelligence service maximises the use of data and insight to improve health and care services for people. Making sure organisations…
31 August 2022
Bespoke Interpreting, Language and Communication Services
Communication difficulties present healthcare professionals with barriers to delivering safe, high-quality care. Our Bespoke Interpreting, Language and Communication Services (BILCS) team provides interpreting and translation services for a…
31 August 2022
Our 1,900+ expert staff have vast NHS, public and private experience that underpins our support to integrated care systems. Within our organisation, we have teams of professionals across…
20 June 2022
Our people are committed to delivering best-in-class support to the NHS and care sector. Here are some of our recent industry award successes.
30 May 2022
20 May 2022
If you would like to know more about NHS Midlands and Lancashire (NHS ML) or about how the services we provide could support your organisation, please email mlcsu.partnerships@nhs.net.…
20 May 2022
20 May 2022
NHS Midlands and Lancashire’s environmental statement 2020–25 NHS Midlands and Lancashire is serious in committing and delivering against NHS ‘Net Zero’ targets; we are absolutely focused on reducing…
20 May 2022
Please directly link to this page: https://www.england.nhs.uk/contact-us/privacy-notice/how-we-use-your-information/public-and-partners/the-national-fraud-initiative/
20 May 2022
What are cookies? Cookies are small text files located in browser directories. When you visit a site that uses cookies for the first time, a cookie is downloaded…
20 May 2022
Accessibility statement for midlandsandlancashirecsu.nhs.uk This accessibility statement applies to the NHS Midlands and Lancashire Commissioning Support Unit website: midlandsandlancashirecsu.nhs.uk The website is managed by NHS Midlands and Lancashire…
20 May 2022
Freedom of information The Freedom of Information Act (FOIA) came into force during 2005. The Act applies to all public authorities with the aim of making information available…
20 May 2022
Our Modern Slavery Act Statement NHS Midlands and Lancashire (NHS ML) believes there is no room in our society for modern slavery or human trafficking, we have a…
20 May 2022
Equality, diversity and inclusion
At NHS Midlands and Lancashire (NHS ML), we are committed to equality, diversity, and inclusion (EDI) for our people, customers, and the communities we serve. We recognise the…
20 May 2022
Document printing and downloading If a document is downloaded from the site, you must not amend any of its content and if the document is either saved or…
20 May 2022
At NHS Midlands and Lancashire (NHS ML) we’re committed to protecting and respecting your privacy. This Privacy Policy provides you with the following information: What are our data…
19 May 2022
NHS Midlands and Lancashire (NHS ML) recognises the value serving personnel, reservists, veterans and military families bring to our business. In January 2020 we signed the Armed Forces…
19 May 2022
Health and wellbeing The health and wellbeing of our staff is a top priority for NHS Midlands and Lancashire (NHS ML) and we regularly provide information, advice and…
19 May 2022
Pay and conditions The NHS pay system, known as Agenda for Change (AfC) applies to all directly employed staff, except doctors, dentists and very senior managers. Benefits include: A…
19 May 2022
Associates and temporary staffing
If you are looking to work within the NHS, the Temporary Staffing Admin Bank is a great starting point. We provide full-time and part-time temporary cover in a…
19 May 2022
Organisations are blurring the boundaries that used to exist between them. It’s a momentous change but it will require lots of drive and ambition to make it a…
19 May 2022
For our current opportunities please visit our automated job application site.The NHS is the biggest employer in Europe. It’s a world-renowned institution and an exciting place to work,…
25 January 2022
We understand, as health and care decision-makers, you want to make a difference – for both patients and services to develop an all-round healthier population. NHS Midlands and…
25 January 2022
14 November 2021
13 May 2022
Support offerWe deliver a full range of support functions across transactional services, business partnering and transformation. Your system’s needs are unique and our blend of support can be completely…
13 May 2022
Support offerPersonalised healthcare commissioning services
Our personalised healthcare commissioning team aims to deliver the best possible experience of assessment, review and care planning for people with continuing healthcare and complex healthcare needs by…
13 May 2022
Support offerClinical redesign and provider collaboration
As a change and improvement partner, we support end-to-end redesign of clinical pathways, enabling integration and providing digitally-enabled, user-centric approaches to care management. Our multidisciplinary teams can support…
13 May 2022
Support offerPlace and primary care transformation
We provide the developmental, transformational and operational support needed by ICS partners and primary care organisations to achieve a truly integrated service offer. We help partners at every…
13 May 2022
Support offerPHM analytics and decision support
We provide expert analytical advice and support, underpinned by optimal data management, insight tools and PHM capability to enable evidence-based decisions, address health inequalities and align services to…
13 May 2022
Support offerDigitally enabled transformation and IT
Digital transformation is not simply about technology – it is about change management enabled by technology to improve access and quality of patient care and optimise processes for…
12 May 2022
Support offerWe deliver effective communication, engagement and behavioural insight as key enablers for system change and improving population health. Our approach addresses inequalities, manages risk and reputation, and derives…
25 January 2022
Support offerWe will help define your system’s roadmap towards developing integrated care. As a long term partner, we will support across a range of capabilities to provide oversight and…
25 January 2022
Support offerWorkforce resilience and transformation
The ‘one workforce’ approach set out in the NHS People Plan underpins the work we do to support systems and staff through change and transformation. We achieve this through…
9 September 2024
Case studySuccessful implementation of the Ottawa Model for Smoking Cessation in Wolverhampton
NHS England sought to implement the Ottawa Model of Smoking Cessation in secondary care across England, integrating smoking cessation into routine inpatient care. NHS Midlands and Lancashire’s Medicines…
8 August 2024
Case studyStreamlining accounts payable at NHS trust
We worked with an NHS trust to streamline the accounts payable function by setting out a process map for the future, setting out several improvements and automations. Background…
2 August 2024
Case studyBuilding stronger connections for team development: Strength Deployment Inventory (SDI)
NHS Midlands and Lancashire used Strength Deployment Inventory (SDI) to help several teams at different stages of their team development to work together effectively and build stronger connections.…
