13 May 2022
Support offerPlace and primary care transformation
We provide the developmental, transformational and operational support needed by ICS partners and primary care organisations to achieve a truly integrated service offer. We help partners at every…
13 May 2022
Support offerPHM analytics and decision support
We provide expert analytical advice and support, underpinned by optimal data management, insight tools and PHM capability to enable evidence-based decisions, address health inequalities and align services to…
13 May 2022
Support offerDigitally enabled transformation and IT
Digital transformation is not simply about technology – it is about change management enabled by technology to improve access and quality of patient care and optimise processes for…
12 May 2022
Support offerWe deliver effective communication, engagement and behavioural insight as key enablers for system change and improving population health. Our approach addresses inequalities, manages risk and reputation, and derives…
25 January 2022
Support offerWe will help define your system’s roadmap towards developing integrated care. As a long term partner, we will support across a range of capabilities to provide oversight and…
25 January 2022
Support offerPeople solutions NHS Midlands and Lancashire supports a range of organisations with solutions to their most pressing workforce challenges. We are of the NHS, for the NHS, and…
21 November 2024
Case studyProgramme improvement for DHSC’s Start for Life programme
Our collaborative, targeted review of the Department of Health and Social Care’s and Department for Education’s Start for Life programme improved programme management, assurance and delivery processes, aiming…
18 November 2024
Case study NewsImproving IT support efficiency with our AVA Chatbot
Our AVA chatbot has streamlined IT support, saving over 520 hours of analysts time, enhancing service quality, and providing clients with faster, self-service solutions. Background In April 2023,…
4 November 2024
Case studySolving fragmented healthcare data with integrated solutions
The One Health and Care (OHC) system has revolutionised healthcare in the Midlands by integrating patient data across sectors, leading to over £1 million in annual savings, significantly…
23 October 2024
Case studyDelivering communications for NHS England’s eye care e-referral system in North East and Yorkshire
NHS Midlands and Lancashire and Arden & GEM Integrated Communications and Engagement team supported NHS England North East and Yorkshire to implement a new Eye Care Electronic Referral System…
17 October 2024
Case studyWe helped the Greater Manchester Integrated Care Board ensure legal compliance, improve patient care, safeguard individual rights, and reduce administrative burden, all while maintaining transparency and accountability in…
10 October 2024
Case studyComprehensive endoscopy strategy for Northern Care Alliance
Developing a Trust-Wide Endoscopy Strategy for Northern Care Alliance In March 2022, the Northern Care Alliance (NCA) commissioned NHS Midlands and Lancashire’s Transformation Unit to develop a comprehensive…
2 October 2024
Case studySupporting a review of West Midlands community dental services
Our engagement study significantly informed decision-making by highlighting key themes such as access, travel, and patient experience, ensuring that the voices of vulnerable groups were heard, and contributing…
9 September 2024
Case studySuccessful implementation of the Ottawa Model for Smoking Cessation in Wolverhampton
NHS England sought to implement the Ottawa Model of Smoking Cessation in secondary care across England, integrating smoking cessation into routine inpatient care. NHS Midlands and Lancashire’s Medicines…
4 September 2024
Case study NewsTransforming Derbyshire healthcare’s medical workforce for future resilience
Our work with Derbyshire Healthcare NHS Foundation Trust has significantly strengthened workforce planning, supported planning for the expansion of new roles, enhanced leadership capabilities, and addressed critical workforce…
8 August 2024
Case studyStreamlining accounts payable at NHS trust
We worked with an NHS trust to streamline the accounts payable function by setting out a process map for the future, setting out several improvements and automations. Background…
2 August 2024
Case studyBuilding stronger connections for team development: Strength Deployment Inventory (SDI)
NHS Midlands and Lancashire used Strength Deployment Inventory (SDI) to help several teams at different stages of their team development to work together effectively and build stronger connections.…
19 July 2024
Case studyUnifying medication prescribing across Cheshire and Merseyside
The harmonisation project led by our Medicines Optimisation team successfully established governance and streamlined formulary reviews. By creating a collaborative working group with pharmacists from primary and secondary…
4 July 2024
Case studyOptimising immunisation services with an integrated hub and spoke model in Greater Manchester
Our Improvement Unit’s independent service evaluation led to the recommendation of an integrated hub and spoke model, aiming to standardise practices across Greater Manchester and set a national…
1 July 2024
Case studyEnhancing efficiency and sustainability with a diagnostic healthcare workforce strategy
Through strategic collaboration and comprehensive planning, we enhanced the efficiency and sustainability of the diagnostic healthcare workforce within an integrated care system (ICS) addressing critical workforce gaps and…
1 July 2024
Case studyImplementing a flexible working framework and training package for enhanced workforce culture
An NHS foundation trust, in collaboration with NHS Midlands and Lancashire, developed a flexible working framework and training package to promote a culture of flexibility, enhance recruitment and…
1 July 2024
Case studySustaining and expanding international recruitment for an integrated care system
Our Workforce Planning and Transformation team’s efforts secured a three-year investment for the International Recruitment Workforce Bureau, enabling the recruitment of 630 international healthcare professionals in 2023/24 and…
13 June 2024
Case studyAdvancing maternity and neonatal services with interactive data dashboards
Our collaboration with NHS Shropshire, Telford and Wrekin ICB resulted in the development of an interactive dashboard that significantly advanced the understanding and management of maternity and neonatal…
12 June 2024
Case studyReshaping an integrated care board for future success
We successfully guided the organisational change process for an integrated care board, aligning its workforce with the long-term vision and ensuring seamless implementation despite significant challenges. Background Integrated…
10 June 2024
Case studyDeveloping a user-centric website for cardiovascular care excellence
The National Institute for Cardiovascular Outcomes Research (NICOR) partnered with NHS Midlands and Lancashire and NHS Arden and GEM collaborative Communications and Engagement team to develop a new,…
6 June 2024
Case studyImproving mobile breast screening in Liverpool, Sefton, and Knowsley
Implementing recommendations within the Liverpool, Sefton, and Knowsley Mobile Breast Screening Programme has brought about substantial enhancements. Augmented engagement, clarified governance, and the establishment of a robust service…
6 June 2024
Case studyEvaluating the Answer Cancer service in Greater Manchester
Our evaluation of the ‘Answer Cancer’ initiative increased cancer awareness in underserved communities and demonstrated good value for money. Our findings will inform future commissioning to improve cancer…
6 June 2024
Case studyIntegrating Cheshire and Stockport breast screening services
The successful implementation of NHS England Screening Quality Assurance Service (SQAS) approved recommendations resulted in the establishment of a fully integrated service, streamlined governance, improved staffing levels, and…
5 June 2024
Case studyDriving strategic workforce planning and operational excellence in an integrated care board
Through strategic leadership and effective collaboration, we significantly enhanced the understanding and implementation of a comprehensive workforce plan for an integrated care board, ensuring sustainable workforce supply and…
4 June 2024
Case studyIntegrating recruitment services into a central team to deliver at-scale efficiencies
Centralising recruitment services for NICE through NHS Midlands and Lancashire significantly improved efficiency, reducing time-to-hire to under 30 days, enhancing resilience, and enabling strategic focus, ultimately streamlining processes…
29 May 2024
Case studyDeveloping a seamless user journey website for the National Institute for Health and Care Research
In May 2024, the National Institute for Health and Care Research (NIHR) Birmingham Biomedical Research Centre (BRC) unveiled a revamped website. Designed by the Communications and Engagement team,…
24 May 2024
Case studyOptimising staffing strategies, cost reductions and strategic governance
Through detailed analysis and strategic governance frameworks, we reduced the usage of agencies for staffing, leading to notable reductions in agency costs and enhanced compliance with national targets.…
21 May 2024
Case studyOur involvement in Calculating Quality Reporting Service (CQRS) Local has proven to be a critical asset in improving efficiency, reducing administrative burdens, transforming governance, and creating a benchmark…
29 April 2024
Case studyAligning medication guidelines: The Cheshire and Merseyside initiative
The Cheshire and Merseyside initiative, aimed at aligning medication guidelines, has enhanced medication management practices across the region. By improving consistency, streamlining processes, increasing transparency, and promoting continual…
16 April 2024
Case studyScaling non-medical prescribing services for enhanced patient care
Our Medicines Management and Optimisation team has improved patient care by improving processes and automating tasks to ensure timely access to medications and maintain safety through competency assessments…
9 April 2024
Case studyBetween 2022 and 2023, our Inclusion Unit provided a bespoke ‘due regard’ support package to the Lancashire and South Cumbria New Hospitals Programme (NHP), helping to further embed…
2 April 2024
Case studyEnsuring Care Quality Commission readiness through collaborative intervention at Portway House
Our Nursing and Urgent Care Team’s intervention significantly transformed a care facility, enhancing staff morale, competence, and confidence, ultimately transitioning it from requiring improvement to being well-prepared for…
14 March 2024
Case studyThe digital transformation of Worcestershire Acute Hospitals NHS Trust website
Our Communications and Engagement team helped Worcestershire Acute Hospitals NHS Trust achieve a digital overhaul, enhancing website usability, functionality, and accessibility, enabling the trust to better serve and…
20 February 2024
Case studyEnhancing stroke risk management by developing a comprehensive reporting dashboard
The implementation of the cardiovascular disease prevention dashboard markedly enhanced stroke prevention strategies, offering healthcare providers critical data on key risk factors and driving substantial improvements in the…
8 February 2024
Case studyTransforming tobacco control: How our data analytics improved health outcomes
The development of interactive dashboards and comprehensive data analysis significantly helped NHS Birmingham and Solihull Integrated Care System to enhance the effectiveness of its tobacco prevention and control…
2 February 2024
Case studyReducing the use of Lorazepam at a dementia nursing care home
Our Medicine Optimisation Care Home team successfully reduced the reliance on regular Lorazepam prescriptions in elderly residents of a dementia nursing care home, improving medication safety and appropriateness…
2 February 2024
Case studyAchieving operation excellence and strategic impact
Our adoption of the Chartered Institute of Procurement & Supply (CIPS) Procurement Excellence Programme has significantly increased operational control. It has helped us be more confident and proactive,…
29 January 2024
Case studyUnderstanding performance drivers across urgent care pathways
Our Business Intelligence team in partnership with Herefordshire and Worcestershire Integrated Care Board, revolutionised data management and decision-making processes within the urgent care pathway, enhancing both efficiency and accuracy by developing a comprehensive, interactive…
17 January 2024
Case studyImproving frailty care through data innovation
We developed an innovative, interactive dashboard that has significantly enhanced the delivery and effectiveness of frailty care in Lancashire and South Cumbria, fostering system-wide improvements through comprehensive data…
22 December 2023
Case studyImproving workforce sustainability at an NHS foundation trust
Our Organisational Development team implemented a dynamic five-year integrated workforce plan at an NHS foundation trust, resulting in a clear prioritised plan of action to achieve a strategically…
19 December 2023
Case studySupporting the transition to an integrated care board
Our Digital Transformation team’s expertise in programme management significantly enhanced an integrated care system’s readiness for the 2023 integrated care board (ICB) transition, establishing a robust programme management…
13 December 2023
Case studyOur Digital Transformation team’s in-depth review and strategic guidance significantly improved Lancashire and South Cumbria integrated care system’s programme management office, leading to enhanced governance, better resource allocation,…
13 November 2023
Case studyNavigating winter challenges with a proactive resilience strategy
Our strategy in navigating winter challenges enabled real-time monitoring and prompt adjustments in urgent and emergency care capacity, significantly improving patient outcomes and decision-making processes in the NHS…
10 November 2023
Case studyEnhancing equality impact assessments at Terrence Higgins Trust
The Inclusion Unit’s workshops significantly improved Terrence Higgins Trust’s approach to equality impact assessments, fostering deeper engagement, understanding, and a shift towards more inclusive and effective decision-making processes.…
9 November 2023
Case studyDriving healthcare transformation through data-driven intelligence
We achieved a system-wide enhancement in healthcare service delivery, decision-making efficiency, and operational effectiveness through advanced data management and performance analytics. Background In 2020, the Lancashire and South…
3 November 2023
Case studyThis study revealed significant health disparities among people with learning disabilities in Leicester, Leicestershire, and Rutland, prompting targeted prevention efforts, increased awareness of intersectionality, and a focus on…
24 October 2023
Case studyImplementing Electronic Repeat Dispensing in Halton and St Helens
Our Medicines Management and Optimisation team supported NHS England’s initiative to implement the Electronic Repeat Dispensing (eRD) service across Halton and St Helens CCGs. Over six months, we…
13 October 2023
Case study Long readEmpowering Rose: Court of Protection and exemplary application of the Mental Capacity Act
We supported an integrated care board (ICB) to assess the mental capacity of a patient with complex issues, represented the ICB at Court of Protection proceedings and ensured…
13 October 2023
Case studyStrengthening Dudley Integrated Health and Care Trusts operations through programme management
Our programme management capabilities significantly enhanced the operations of Dudley Integrated Health and Care Trust, ensuring timely project completion and embedding a value-optimising framework for sustained future success…
27 September 2023
Case studyIT integration and facility upgrade for the Shawbirch Medical Centre
Our Digital Transformation team seamlessly transitioned Shawbirch Medical Centre to their new facility, introducing advanced IT systems, successfully integrating neurology services, and enhancing patient experience, all within budget…
25 September 2023
Case studyDigital roadmap for implementing a primary care network clinical system hub
We helped implement a clinical system hub which led to significant cost savings, enhanced efficiency, and halved GP time for Worcester City Primary Care Network (PCN), demonstrating the…
25 August 2023
Case studyPreventing cardiovascular diseases through lipid therapy modification
We adopted a systematic strategy to identify primary and secondary prevention of cardiovascular disease which resulted in enhanced lipid therapy, lifestyle advice and a 65% patient satisfaction rate.…
17 August 2023
Case studyImproving the safety of patients prescribed clozapine
Our partnership with a local mental health trust resulted in advancements in addressing inadequate clozapine documentation, leading to improved patient safety, optimised medication processes, and quantifiable cost savings.…
14 August 2023
Case study NewsImproving outcomes for vulnerable residents in Lancashire and South Cumbria
Our Business Intelligence team’s data-driven approach led to: improved care access, lowered acute service demand, and empowered patients, making a positive difference for vulnerable residents in Lancashire and…
2 August 2023
Case studyInhaler prescribing errors: Identifying risks and improving patient safety
We improved patient safety and raised awareness across GPs, hospitals and community pharmacy of the risks of prescribing inhalers containing duplicate ingredients from the same drug group by…
31 July 2023
Case studyImproving epilepsy services and reducing health inequalities
We brought together patients, experts and care system partners to identify areas of concern which contribute to premature avoidable death in people suffering with learning disabilities and autism…
25 July 2023
Case studyHelping a local council to order equipment efficiently
Our management of Staffordshire County Council’s community equipment service led to the elimination of a backlog, improved administrative processes, and the re-establishment of positive stakeholder relationships. As a…
18 July 2023
Case studyBespoke coaching to support staff through new or difficult situations
We supported staff through challenging situations, such as the COVID-19 pandemic, organisational change, and developing communication skills which resulted in improved well-being, minimal work-related stress absences, constructive dialogue…
17 July 2023
Case studyUnderstanding mental health attendance in Emergency Departments
Our dashboard on mental health attendance in Emergency Departments empowered commissioners and providers to identify care variations, establish baselines, evaluate initiatives, and enhance support, leading to improved planning…
9 July 2023
Case studyImprovement Support Programme North West Acute Trust Provider
Our work with the North West Acute Trust Provider improved their incident and risk management processes, resulting in a notable reduction of open incidents, better risk mitigation, and…
5 July 2023
Case studyNHS-funded nursing care reviews
Efficiently completing overdue NHS-funded nursing care reviews within budget, our team ensured individuals’ health and social care needs were met, identified necessary referrals, and fostered strong partnerships with…
26 June 2023
Case studyEnhancing elective surgery outcomes
Our expertise in information governance has played a crucial role in improving surgical outcomes through the Surgery Hero project, reducing complications, minimising cancellations, and shortening post-surgery stays. Background…
22 June 2023
Case studyPatient flow efficiency in five acute and community trusts
We successfully improved patient flow efficiency in five acute and community trusts, achieving zero ambulance delays, reducing handover times, and implementing timely crew shift completions through data-driven strategies…
22 June 2023
Case studyMedicines Safety Assurance Tool (MSAT), developed in 2014 and still in demand
In 2014, we introduced the Medicines Safety Assurance Tool (MSAT) to help healthcare organisations systematically assess medicines safety and ensure compliance with safety alerts. This tool, developed by…
15 June 2023
Case studyIncreasing patient referrals to the National Diabetes Prevention Programme
By implementing effective strategies, we increased patient referrals to the National Diabetes Prevention Programme. The number of primary care referrals more than doubled, with 42 GP practices actively…
23 May 2023
Case studySupporting the delivery of the Staffordshire and Stoke-on-Trent ICS green plan
Our support in developing the Staffordshire and Stoke-on-Trent ICS green plan resulted in a robust and deliverable plan that aligned with the ICS’s objectives, demonstrating their commitment to…
12 May 2023
Case studyWe streamlined the transition to an integrated single financial environment for 11 clinical commissioning groups to integrated care boards (ICBs) ledger builds, delivering all implementations on time with…
9 May 2023
Case studyE-learning product on net-zero carbon emissions target
Our e-learning product on net-zero carbon emissions raised awareness amongst staff of both organisational and national net-zero targets and helped to raise awareness of NHS Midlands and Lancashire’s…
3 May 2023
Case studyUsing geo-spatial analysis to determine the impact of a hospital service reconfiguration
We provided detailed geo-spatial analysis that was central to determining the impact on patients in a complex hospital service reconfiguration project, which was essential for commissioner assurance and…
28 April 2023
Case studyPositive impact of physiotherapy pilot programme
We increased the coverage of physiotherapy services from approximately 3% to 15% and improved communication and reporting, resulting in a significant positive impact of the physiotherapy pilot programme…
14 April 2023
Case studyRisk and governance processes review and recommendations
We provided specialist support to an acute trust to accelerate improvement by developing a risk management program to reduce risks, assuring quality by making recommendations, and developing a…
11 April 2023
Case studyFrom strategy to execution: Delivering a comprehensive digital transformation investment plan
We prepared a comprehensive three-year Digital Transformation Investment Plan that seamlessly integrated into the full Integrated Care Board (ICB) Plan, driving digital transformation and delivering exceptional value to…
3 April 2023
Case studyEnhancing clinical audit processes: A review of an acute trust
We made a significant impact on an acute trust’s clinical audit processes by providing a thorough diagnostic report and recommendations aligned with best practices, resulting in improved quality…
30 March 2023
Case studyImproving risk management in an Acute Trust: A case study of streamlining internal processes
We undertook a diagnostic review that optimised the underutilised features of a risk management system and simplified data capture, resulting in improved risk and incident management for the…
23 March 2023
Case studyWe supported the development of a new Health and Wellbeing Hub in Shrewsbury by designing and agreeing on integrated care models based on best practices for frailty, long-term…
20 March 2023
Case studyEvaluating a digital tool to manage caseload and care in community mental health
We helped reduce mental health crisis rates and optimise user flows by introducing a new data capture tool, evaluating existing digital tools and implementing a service redesign which…
16 March 2023
Case studyMaximising value for limited funding: Efficiency analysis for COPD pathway
By analysing the results from stakeholder decision conferences along with the STAR tool, we empowered ICSs to efficiently allocate resources for COPD patients and maximise value within limited…
9 March 2023
Case studyOur Way Of Working: Embedding a new agile and flexible organisational culture at NHS Midlands and…
Through extensive engagement and consultation processes, and a robust communications strategy, we successfully fostered a culture of agility and off-site working, allowing our people to shape how we…
6 March 2023
Case studyImplementing the NHS smoking cessation service at University Hospitals of Leicester NHS Trust
We provided support to the University Hospitals of Leicester NHS Trust, enabling them to become an early adopter of the NHS smoking cessation service and contribute efficiently towards…
3 March 2023
Case studyDeveloping shared values for a new PCN
We helped a primary care network create and establish a new set of shared meaningful values developed by staff as part of their organisational development plan. Background Bridgedale…
26 January 2023
Case studyUsing automation to reduce waiting lists across ICBs
Using a combination of automated chatbot, robotic process automation and human call agents, we helped trusts within integrated care boards (ICBs) contact 80% of their waiting lists, with…
11 December 2022
Case studyPromoting the Health Equity Assessment Tool in the Midlands
Our Nursing and Urgent Care team successfully delivered Health Equity Assessment Tool training to 407 participants across the Midlands, exceeding the target and significantly raising awareness of health…
15 October 2022
Optimisation of inhaled Corticosteroids for patients in West Cheshire
Through our targeted approach, we optimised the prescribing of inhaled corticosteroids for chronic obstructive pulmonary disease patients in West Cheshire. By working closely with pharmacists, respiratory nurses, and…
9 October 2022
Case studyImproving Medicines Safety in Care Homes
Commissioned by NHS England and NHS Improvement, we led the Medicines Optimisation in Care Homes (MOCH) pilot across The Black Country and West Birmingham, integrating pharmacists and technicians…
9 October 2022
Case studyImproved online experience and increased social media engagement for NHS Leadership Academy
Our work with the NHS Leadership Academy significantly enhanced their online presence and social media engagement. Over seven months, we produced engaging videos, images, and posts, increasing Twitter…
15 August 2022
Case studyImproving health outcomes using our population health management tool
Using our population health management tool, we have helped identify people with clinical and social issues across Lancashire and South Cumbria, enabling early interventions to improve health outcomes.…
2 August 2022
Case studyImplementing financial reporting tools at the University Hospitals of North Midlands NHS Trust
Our support has resulted in a significant improvement in the quality of financial information held. Background The Finance Department at University Hospitals of North Midlands NHS Trust required…
24 July 2022
Case studyEstablishing the Black Country integrated medicines optimisation committee
NHS Midlands and Lancashire (NHS ML) collaborated with the Black Country Integrated Care System to establish the Integrated Medicines Optimisation Committee (IMOC), creating a governance structure that fosters…
22 July 2022
Case studyPharmacy support to Lancashire and South Cumbria COVID-19 vaccination programme
We provided insight to clinical enquiries, produced reports and worked to develop standard operating procedures to help improve patient safety and increase access to the vaccine in Lancashire…
20 July 2022
Case studyImproving high-dose opioid prescribing
We helped Greater Preston and Chorley & South Ribble Clinical Commissioning Groups significantly reduce high-dose opioid prescribing, bringing it into line with evidence-based recommendations. Read the full case…
18 July 2022
Case studyCost saving and wider expertise with HR services at scale
We provide a centralised HR function to five integrated care boards which ensures that better quality and a wider breadth of HR services are provided at a lower…
9 July 2022
Case studyVirtual health and wellbeing festival
Our week-long virtual health and wellbeing festival boosted staff morale and engagement, with 759 attendees participating in 42 sessions, and receiving exceptional feedback (average scores of 4.7/5 for…
8 July 2022
Case studyDigitally enabling blood pressure monitoring at home
We helped the Cheshire and Merseyside Integrated Care System increase patients measuring their blood pressure at home, delivering a major digital transformation within primary care which became the…
7 July 2022
Case studyImproving medicines safety in Wirral care homes
Our intensive care home medication review in Wirral resulted in significant improvements in pharmaceutical care. By optimising medication use, reducing waste, and enhancing communication between care home staff,…
