9 May 2023
Case studyE-learning product on net-zero carbon emissions target
Our e-learning product on net-zero carbon emissions raised awareness amongst staff of both organisational and national net-zero targets and helped to raise awareness of NHS Midlands and Lancashire’s…
3 May 2023
Case studyUsing geo-spatial analysis to determine the impact of a hospital service reconfiguration
We provided detailed geo-spatial analysis that was central to determining the impact on patients in a complex hospital service reconfiguration project, which was essential for commissioner assurance and…
28 April 2023
Case studyPositive impact of physiotherapy pilot programme
We increased the coverage of physiotherapy services from approximately 3% to 15% and improved communication and reporting, resulting in a significant positive impact of the physiotherapy pilot programme…
14 April 2023
Case studyRisk and governance processes review and recommendations
We provided specialist support to an acute trust to accelerate improvement by developing a risk management program to reduce risks, assuring quality by making recommendations, and developing a…
11 April 2023
Case studyFrom strategy to execution: Delivering a comprehensive digital transformation investment plan
We prepared a comprehensive three-year Digital Transformation Investment Plan that seamlessly integrated into the full Integrated Care Board (ICB) Plan, driving digital transformation and delivering exceptional value to…
3 April 2023
Case studyEnhancing clinical audit processes: A review of an acute trust
We made a significant impact on an acute trust’s clinical audit processes by providing a thorough diagnostic report and recommendations aligned with best practices, resulting in improved quality…
30 March 2023
Case studyImproving risk management in an Acute Trust: A case study of streamlining internal processes
We undertook a diagnostic review that optimised the underutilised features of a risk management system and simplified data capture, resulting in improved risk and incident management for the…
23 March 2023
Case studyWe supported the development of a new Health and Wellbeing Hub in Shrewsbury by designing and agreeing on integrated care models based on best practices for frailty, long-term…
20 March 2023
Case studyEvaluating a digital tool to manage caseload and care in community mental health
We helped reduce mental health crisis rates and optimise user flows by introducing a new data capture tool, evaluating existing digital tools and implementing a service redesign which…
16 March 2023
Case studyMaximising value for limited funding: Efficiency analysis for COPD pathway
By analysing the results from stakeholder decision conferences along with the STAR tool, we empowered ICSs to efficiently allocate resources for COPD patients and maximise value within limited…
9 March 2023
Case studyOur Way Of Working: Embedding a new agile and flexible organisational culture at NHS Midlands and…
Through extensive engagement and consultation processes, and a robust communications strategy, we successfully fostered a culture of agility and off-site working, allowing our people to shape how we…
6 March 2023
Case studyImplementing the NHS smoking cessation service at University Hospitals of Leicester NHS Trust
We provided support to the University Hospitals of Leicester NHS Trust, enabling them to become an early adopter of the NHS smoking cessation service and contribute efficiently towards…
3 March 2023
Case studyDeveloping shared values for a new PCN
We helped a primary care network create and establish a new set of shared meaningful values developed by staff as part of their organisational development plan. Background Bridgedale…
26 January 2023
Case studyUsing automation to reduce waiting lists across ICBs
Using a combination of automated chatbot, robotic process automation and human call agents, we helped trusts within integrated care boards (ICBs) contact 80% of their waiting lists, with…
12 December 2022
Case studyPromoting the Health Equity Assessment Tool (HEAT) in the Midlands
The NUC team successfully trained 407 participants across 11 ICSs in the Midlands to embed the Health Equity Assessment Tool (HEAT), exceeding targets and equipping organisations with resources…
11 December 2022
Case studyPromoting the Health Equity Assessment Tool in the Midlands
Our Nursing and Urgent Care team successfully delivered Health Equity Assessment Tool training to 407 participants across the Midlands, exceeding the target and significantly raising awareness of health…
15 October 2022
Optimisation of inhaled Corticosteroids for patients in West Cheshire
Through our targeted approach, we optimised the prescribing of inhaled corticosteroids for chronic obstructive pulmonary disease patients in West Cheshire. By working closely with pharmacists, respiratory nurses, and…
9 October 2022
Case studyImproving Medicines Safety in Care Homes
Commissioned by NHS England and NHS Improvement, we led the Medicines Optimisation in Care Homes (MOCH) pilot across The Black Country and West Birmingham, integrating pharmacists and technicians…
9 October 2022
Case studyImproved online experience and increased social media engagement for NHS Leadership Academy
Our work with the NHS Leadership Academy significantly enhanced their online presence and social media engagement. Over seven months, we produced engaging videos, images, and posts, increasing Twitter…
15 August 2022
Case studyImproving health outcomes using our population health management tool
Using our population health management tool, we have helped identify people with clinical and social issues across Lancashire and South Cumbria, enabling early interventions to improve health outcomes.…
2 August 2022
Case studyImplementing financial reporting tools at the University Hospitals of North Midlands NHS Trust
Our support has resulted in a significant improvement in the quality of financial information held. Background The Finance Department at University Hospitals of North Midlands NHS Trust required…
24 July 2022
Case studyEstablishing the Black Country integrated medicines optimisation committee
NHS Midlands and Lancashire (NHS ML) collaborated with the Black Country Integrated Care System to establish the Integrated Medicines Optimisation Committee (IMOC), creating a governance structure that fosters…
22 July 2022
Case studyPharmacy support to Lancashire and South Cumbria COVID-19 vaccination programme
We provided insight to clinical enquiries, produced reports and worked to develop standard operating procedures to help improve patient safety and increase access to the vaccine in Lancashire…
20 July 2022
Case studyImproving high-dose opioid prescribing
We helped Greater Preston and Chorley & South Ribble Clinical Commissioning Groups significantly reduce high-dose opioid prescribing, bringing it into line with evidence-based recommendations. Read the full case…
18 July 2022
Case studyCost saving and wider expertise with HR services at scale
We provide a centralised HR function to five integrated care boards which ensures that better quality and a wider breadth of HR services are provided at a lower…
9 July 2022
Case studyVirtual health and wellbeing festival
Our week-long virtual health and wellbeing festival boosted staff morale and engagement, with 759 attendees participating in 42 sessions, and receiving exceptional feedback (average scores of 4.7/5 for…
8 July 2022
Case studyDigitally enabling blood pressure monitoring at home
We helped the Cheshire and Merseyside Integrated Care System increase patients measuring their blood pressure at home, delivering a major digital transformation within primary care which became the…
7 July 2022
Case studyImproving medicines safety in Wirral care homes
Our intensive care home medication review in Wirral resulted in significant improvements in pharmaceutical care. By optimising medication use, reducing waste, and enhancing communication between care home staff,…
1 July 2022
Case studyFacilitating wellbeing conversations with health and care staff: Be Well Midlands
We helped health and care leaders in the Midlands to take a transparent, collaborative approach to uncovering opportunities for improvement in staff health and wellbeing and creating an…
1 June 2022
Case studyEnabling remote healthcare monitoring in Black Country and West Birmingham
We designed and implemented a programme of transformation to enable remote monitoring across healthcare in the Black Country and West Birmingham health system. Background In 2021, NHS England…
27 May 2022
Case studyImproving care for people with learning disabilities and autism
We codesigned and delivered a transformation programme for the improvement of care for people with learning disabilities and/or autism. Background NHS England and NHS Improvement set out key…
24 May 2022
Case studyAchieving the best from primary care network pharmacy teams
We provided a tailored package of strategic and operational support to a newly formed pharmacy team at a primary care network, helping them increase the rate of structured…
18 May 2022
Case studyDiscovering efficiencies and service improvements in Leicestershire
We helped an NHS trust analyse and visualise data on key performance indicators with the aim of releasing efficiencies and to assess inequalities in service provision on a…
17 May 2022
Case studyRecovering hospital utility costs
By identifying and recovering electricity costs from rooftop telecom installations, we helped NHS trusts enhance their cost improvement programmes. George Eliot Hospital NHS Trust recouped approximately £170k in…
10 May 2022
Case studyCOVID-19 vaccine safety at primary care network vaccination centres
We ensured that vaccination centres functioned with safety at the highest level by training staff and providing ongoing senior pharmaceutical support. Background When the COVID-19 vaccination programme began,…
25 April 2022
Case studyHelping a COVID-19 vaccination programme provide an efficient and equitable service
Our business intelligence experts helped the Lancashire and South Cumbria COVID-19 Vaccination Programme to provide an efficient and equitable service. Background The Lancashire and South Cumbria COVID-19 vaccination…
5 April 2022
Case studyIncreasing the uptake of health checks for patients with severe mental illness
We helped integrated care systems increase numbers of annual physicals health checks for patients with severe mental illness by finding and implementing suitable technology to enable healthcare staff…
4 April 2022
Case studyHelping North Staffordshire Trust pay suppliers
We quickly mobilised financial services helping an NHS Trust to process and pay supplier invoices. Background In April 2021, a cohort of learning disabilities and mental health patient…
31 March 2022
Case studyIntegrating data for the Combined Intelligence for Population Health Action (CIPHA) platform
We helped key stakeholders in the Cheshire and Merseyside health system see combined intelligence reports on capacity and demand for health services, allowing them to respond to COVID-19…
22 March 2022
Case studySupport to tackle bullying, harassment and discrimination in the workplace
We facilitated the design of and implemented a bespoke online tool to make it easier for staff to report bullying, harassment and discrimination Background ‘Your Voice: Report and…
18 March 2022
Case studySuccess in setting up community pharmacy services
We helped commissioners with medicines management expertise in setting up and maintaining community pharmacy services, freeing up capacity across primary care. Read the full case study For more…
15 March 2022
Case studyEmbedding equalities and inclusive decision making in the LLR system
We helped an integrated care system implement a framework for making decisions that addresses bias and improves how equality is considered from the outset of decisions and proposals. …
10 March 2022
Case studyImproving equity and equality in maternity and neonatal care
We combined national metrics and local NHS, council and third sector data to help health systems understand where there are inequalities within local services. Background There was a…
2 March 2022
Case studyImproving use of medicines across Merseyside – Pan Mersey Area Prescribing Committee
We had another successful year in 2020/21 at the Pan Mersey Area Prescribing Committee promoting the safe and efficient use of medicines and completing a series of medicines…
7 February 2022
Case studyEvaluating the national Medicines Optimisation in Care Homes programme
The evaluation of the National Medicines Optimisation in Care Homes (MOCH) programme demonstrated significant improvements in medication management, including reduced doses, discontinuation of unnecessary medications, and decreased use…
7 February 2022
Case studyTaking an integrated approach to equality and inclusion planning
We helped the council and clinical commissioning group in Trafford to develop a joint five-year equality, diversity and inclusion strategy. Background Trafford Clinical Commissioning Group (CCG) and Trafford…
4 February 2022
Case studyLeading a hospital transformation programme
We developed a strategic outline case setting out the ambitions and next steps in one of the NHS’s largest hospital transformation programmes. Background The Transformation Unit at NHS…
2 February 2022
Case studyIncontinence medication reviews offer major patient benefits
We enabled medication reviews of patients with long-term prescriptions for urinary incontinence medication which enabled clinicians to recommend ‘drug holidays’. Read the full case study For more information…
2 February 2022
Case studyBoosting GP community pharmacy consultations
Our work supporting implementation of the GP Community Pharmacy Consultation Service in the East of England led to a significant increase in practices referring patients with minor ailments…
28 January 2022
Case studyImproving health and wellbeing for NHS workers
We developed resources and videos and provided expert advice and evaluation to help NHS England and Improvement gather, develop and outline a wide range of wellbeing support options…
27 January 2022
Case studySupporting redesign of acute services
Our Transformation Unit helped develop a new model of care for acute services at a health and social care partnership alliance. Background Cheshire East Partnership is an alliance…
25 January 2022
Case studyUsing automation to reduce waiting lists
We have helped a hospital trust to tackle the backlog of waiting lists while maintaining quality of care by using a combination of chatbot, risk stratification and artificial intelligence.…
21 January 2022
Case studyEnsuring a COVID-19 vaccination programme met the Public Sector Equality Duty
Our experts ensured that the Lancashire and South Cumbria Vaccination Programme met the Public Sector Equality Duty. Background Lancashire and South Cumbria (LSC) Vaccination Programme Board requested support…
20 January 2022
Case studyAdvancing engagement and shared learning for COVID-19 support programme
We helped deliver the strategic engagement and created opportunities for shared learning in the development of a national programme of Community Champions supporting risk groups with COVID-19. Background…
19 January 2022
Case studySupporting development of national digital strategies
Our Transformation Unit was commissioned by NHSX to support in the development of its national digital strategies for ambulance, community, dentistry, optometry and community pharmacy sectors. Background There…
14 January 2022
Case studySupporting infection prevention and control with analytics
We analysed data and provided insight which informed a national programme for improving infection prevention and control about where to focus support to reduce infection levels. Background Following…
11 January 2022
Case studyMaking a difference through Equality, Health Inequality Impact & Risk Assessments
Our Equality & Inclusion Team supported development of a hot hub service managing COVID patients in Leicestershire. Background At the onset of the COVID-19 pandemic Leicester, Leicestershire &…
11 January 2022
Case studyEnsuring essential information governance standards are up to date
Our Information Governance team provided crucial support to Warrington Primary Care Community Interest Company, ensuring the completion of essential Data Privacy Impact Assessments, guiding their first successful Data…
11 January 2022
Case studyIdentifying and providing efficiencies for a mental health trust
Our finance experts helped North Staffordshire Combined Healthcare NHS Trust to find significant savings. Background North Staffordshire Combined Healthcare NHS Trust provides a range of mental health services…
10 January 2022
Case studyMeeting pandemic demand for oxygen and ventilators
Staff from across the NHS Midlands and Lancashire (NHS ML) was deployed to support a national programme for oxygen, ventilation, medical devices and clinical consumables which ensured that…
24 December 2021
Case studyAligning prescribing practices with NICE Guidance for improved healthcare
The Isle of Man’s Department of Health and Social Care (DHSC) commissioned our Medicines Management and Optimisation team to assess the current position on NICE Technology Appraisals (TAs)…
24 December 2021
Case studyPharmacy initiatives supporting COVID-19 response and digital prescribing rollout
Our pharmacy initiatives played a crucial role in supporting NHS England’s COVID-19 response, providing leadership and resources for end-of-life care, care homes, and stock tracking. We reduced duplication…
23 November 2021
Case studySupporting infection prevention and control safety during COVID-19
We managed a programme of implementing infection prevention and control safety principles to reduce infection rates and provide better access to services during the pandemic. Background During the…
22 November 2021
Case studySaving time in the core invoicing process
We saved time from data processing by introducing a new tool to streamline data entry when invoicing key customers. Background NHS Midlands and Lancashire used a manual process…
7 November 2021
Case studyRisk stratification tool reducing A&E admissions
The Risk Stratification tool within Aristotle Xi has helped Wolverhampton CCG reduce A&E attendances and emergency admissions by identifying high-risk patients, enabling proactive care and improving integrated community…
3 November 2021
Case studyFinancial process automation saving up to 50 hours per month
Our Corporate Finance and our Digital Innovation Unit have saved up to 50 hours per month in financial reporting and invoicing after introducing robotic process automation to some…
29 October 2021
Case studyData warehouse cuts financial reporting time in half
We reduced the time it takes to process essential financial planning templates by 50% and established a data warehouse for financial reporting. Background Previously, the financial planning process…
20 October 2021
Case studyBetter efficiency in uploading the financial forecast
We halved the time it takes to load the financial forecast into the ledger and reduced the risk of errors. Background NHS Midlands and Lancashire used a manual…
9 October 2021
Case studySupporting NHS England’s consultation on low-value medicines
In 2017, NHS England sought public and patient input on proposals to limit the prescribing of 18 products considered low-value for routine NHS primary care prescriptions. Our communications,…
24 August 2021
Case studyImproving anti-coagulant prescribing in for better patient safety
In collaboration with Warrington GP practices, our Medicines Management and Optimisation team conducted a comprehensive review of Direct Oral Anti-Coagulants prescribing. The aim was to improve patient safety,…
20 August 2021
Case studySupporting a successful launch of proxy medicines ordering
Our Medicines Management and Optimisation team worked with the Black Country and West Birmingham Clinical Commissioning Group, GP practices and care homes on a successful project to increase…
11 August 2021
Case studyQuick and easy patient referrals for post-Covid illness
Our Data Quality team developed a custom data input template to streamline referrals of patient with post-Covid illness, saving time and effort for clinicians, improving access for patients…
24 July 2021
Case studyEnhancing patient safety with face-to-face medication reviews
Western Avenue Medical Centre in Chester partnered with our Medicines Management and Optimisation team to conduct face-to-face medication reviews for high-risk patients. Over 25 sessions, our clinical pharmacist…
19 July 2021
Case studyUBook transforms room booking at Birmingham and Solihull Mental Health Foundation Trust
We created a single online system which allows staff at Birmingham and Solihull Mental Health Foundation Trust to book desks, meeting rooms and clinic rooms. UBook really came…
30 June 2021
Case studyUsing expertise to help the Sue Ryder charity improve its medicines management
We worked with the Sue Ryder charity to enhance its medicines management and governance across 10 services in the UK, resulting in a positive working relationship and well-received…
30 June 2021
Case studyImprovement Unit leads work to transform NHS continuing healthcare across England
NHS Midlands and Lancashire’s Improvement Unit set up and managed a successful programme management office (PMO) for the National NHS Continuing Healthcare (CHC) Strategic Improvement Programme. Background NHS…
30 June 2021
Case studyNHS Midlands and Lancashire (NHS ML) are proud to have supported Cheshire and Merseyside Sustainability and Transformation Plan (STP) with the development of their five-year strategy. Background NHS…
24 June 2021
Case studyResponding to the challenge of discharging patients during COVID-19
The COVID-19 outbreak placed an unprecedented strain on the health and social care system. A coordinated and well-managed response by NHS Midlands and Lancashire and our case management…
24 June 2021
Case studyThe objective of the project was to streamline payments for joint funded packages between NHS Midlands and Lancashire (NHS ML) and Staffordshire County Council by moving to a…
23 June 2021
Case studyImproving the process for managing domiciliary care placements
We introduced a brand-new management process for domiciliary care placements to benefit both patients and providers, successfully implementing provision across Staffordshire. Background Clinical commissioning groups in Staffordshire wanted to…
23 June 2021
Case studyNHS Digital Weight Management Programme uses technology to help hard-to-reach patient groups
We strongly believe that improving patient experience is at the heart of all that we do. In creating the weight management referral hub, we have embraced a person-centred…
22 June 2021
Case studyRapid recruitment and training of expert CHC nurses to tackle the assessment backlog caused by…
Our programme helped the NHS to restore, recover and renew following the enormous disruption caused by COVID-19. It has created a blueprint for future recruitment and retention of…
22 June 2021
Case studyBy producing easy-read versions of our questionnaires we can improve participation in our engagement and consultation exercises with people who would otherwise be put off by longer, more…
21 June 2021
Case studyProviding rapid recruitment services to NHS trusts in support of COVID-19 vaccination drive
Our work supported the recruitment of the bank and volunteer staff working at vaccination centres, at a time of high pressure in the NHS when work volumes were…
9 June 2021
Case studyProviding Media Management Training for CCG Senior Leaders
Background When NHS Shropshire, Telford and Wrekin Clinical Commissioning Group (CCG) became a single organisation, a need for media training was identified to ensure all members had a…
9 June 2021
Case studyStepping in to support strategic public health communications during the pandemic
Background As part of the ongoing response to the Coronavirus pandemic, St Helens Borough Council and NHS St Helens Clinical Commissioning Group (CCG) identified an increased need for…
9 June 2021
Case studyProviding a Central Integrated Care System Media Office
Background Lancashire and South Cumbria Health and Care Partnership (HCP) is an integrated care system where there is a collaborative partnership of local authority, NHS and community organisations…
9 June 2021
Case studyAn accessible approach to explaining deaths of people with learning disabilities
Background The Staffordshire and Stoke-on-Trent CCGs’ Learning Disabilities Mortality Review (LeDeR) annual report 2019/20 was not written with the public in mind. We were asked to produce an…
9 June 2021
Case studyManaging an acute trust’s annual report from start to finish – during the pandemic
Background The Countess of Chester Hospital NHS Foundation Trust asked us to project manage their 2020/21 annual report and to showcase their achievements in a public summary. Action…
9 June 2021
Case studySummarising a complex and high-profile consultation
Background The North Staffordshire and Stoke-on-Trent Clinical Commissioning Groups (CCGs) requested support to summarise a complex public consultation about improving community-based services. NHS Midlands and Lancashire’s (NHS ML)…
21 May 2021
Case studyClearing a 5,000-patient backlog of continuing healthcare assessments
We worked in partnership with local authorities to successfully complete retrospective assessments of individuals supported via COVID-19 funding arrangements during the suspension of the NHS Continuing Healthcare Framework.…
10 May 2021
Case studyCoordinating five CSUs to support national CCG mergers programme
We led a collaboration between the five care system support services in England to provide a range of programme management, project management and organisational change support, assisting the…
7 May 2021
Case studyTrailblazers in the North West help implement patient-clinician shared decision-making
We have been helping the recovery of elective care activity in the North West region, using innovative techniques to support engagement with NHS trusts for the national programme…
27 April 2021
Case studyBuilding a low-cost high-value website for GP surgeries
Using our website design tool, PrimaryWeb, and our tailored support, a GP partnership developed a purpose-built website to bring the services, guidance and stories of four practices all…
23 April 2021
Case studySupporting the outpatient transformation programme in North East and Yorkshire
Our Improvement Unit supported the implementation of the outpatient transformation programme, optimising virtual consultations, increasing the rollout of patient-initiated follow up and mapping data from lessons learnt during…
21 April 2021
Case studyProviding workforce resource and expert pharmacy support to Nightingale hospital
NHS Midlands and Lancashire (NHS ML) successfully redeployed two staff members at short notice to provide essential pharmacy support at Manchester’s NHS Nightingale Hospital North West (NNW), contributing…
19 April 2021
Case studyRapidly developing a bespoke booking system for flu jabs
We developed a tailored booking solution for Wirral University Teaching Hospital’s staff flu jab programme when COVID-19 made it unsafe to run the usual drop-in sessions with people…
26 March 2021
Case studyMobilising a “Gold Command Room” to ease system pressure
We set up a “Gold Command Room” in collaboration with partners from across the Lancashire and South Cumbria health system, to provide tactical and analytical support and ease…
25 March 2021
Case studySupporting the deployment of interim scheduling software for COVID-19 vaccinations
We facilitated the implementation of SimplyBook, an interim solution for COVID-19 vaccinations scheduling until the national system was operational. Background When NHS England and Improvement set an ambitious…
