27 November 2019
Case studyImproving the delivery of glaucoma services
In a swift response to increasing numbers of patients with ophthalmic disease, we supported Doncaster and Bassetlaw Teaching Hospital with the successful design and delivery of a virtual…
27 November 2019
Case studySupporting reduction of ‘did not attend’ rates for paediatric ophthalmology
We created an effective, transferable process for Doncaster and Bassetlaw Teaching Hospitals to address rising paediatric ophthalmology ‘did not attend’ rates, resulting in a significant improvement. Background In response…
22 November 2019
Case studyIntegrating data analytics to support population health management in Dudley
We introduced a more effective approach to analysing data which ultimately improved service redesign with optimal cost effectiveness and outcomes. Background Population Health Management (PHM) is an approach…
21 November 2019
Case studyImproving the handling of complaints
Thorough research and analysis by our Complaints & PALS Team informed commissioners of best practice which ultimately led to improvements in the handling of complaints and service change…
20 November 2019
Case studySuccessfully navigating a commissioner through a large contract dispute
We provided a wealth of support to CCG partners during a multi-issue dispute resulting in a successful outcome for Staffordshire CCG East Staffordshire division Background The Staffordshire Clinical…
28 October 2019
Case studyDynamic purchasing of continuing healthcare in Cheshire and Wirral
We introduced our successful dynamic purchasing system across the continuing healthcare service in Cheshire and Wirral resulting in huge cost savings within 12 months of operation. Background Following…
24 October 2019
Case studyReducing medicine waste through patient-led ordering in Wirral
We partnered with Wirral CCG to implement a patient-led repeat ordering system, which reduced medicine waste and improved patient safety. By removing the third-party ordering option, we empowered…
16 October 2019
Case studyImproving the quality and cost of blood glucose monitoring across the Mersey
We supported the Pan-Mersey CCGs in developing an approach that resulted in significant cost improvements in blood glucose meter (BGM) strip expenditure while prioritising the best choices for…
27 September 2019
Case studyUsing data from assistive technology to prevent hospital admissions in Worcestershire
We worked in partnership to develop a working hypothesis, creating a new system to enable data to map the wider patient journey across Worcestershire. Background The Internet of…
27 September 2019
Case studyUsing machine learning models to improve patient care and engagement
We worked together to determine individual care pathways and optimal engagement which led to an improved service with better clinical outcomes for Lion Health patients in Dudley Background…
9 August 2019
Case studyImproving equality and diversity reporting in Leicestershire
We successfully delivered an Equality and Diversity workshop which greatly improved the understanding of equality and diversity reporting by provider organisations across Leicestershire. Background The three Leicestershire…
6 August 2019
Case studyImproving management and support for people with back pain in Humber Coast and Vale
We delivered a specialty-based rapid improvement across Humber Coast and Vale, improving patient outcomes, resulting in fewer referrals to secondary care Background In response to the continued operational pressures…
4 July 2019
Case studyEnabling block booking of discharge-to-assess beds
We were successful in supporting the quick turnaround of a block booking of beds urgently required for several elderly mentally infirm and general nursing patients. Background NHS Vale…
15 May 2019
Case studySupporting financial reporting and control for a rapidly expanded GP federation
We supported the North Staffordshire GP Federation operationally, providing a financial overview of income and expenditure, resulting in improved financial reporting systems, enabling the Federation Board to make informed…
30 April 2019
Case studyEnsuring safe use of data for population health management
We participated in a national population health management development programme ensuring senior IG involvement across the ICS footprint Background Healthier Lancashire and South Cumbria ICS is participating in…
15 April 2019
Case studyEffectively dealing with a cyber security incident – WannaCry
We led an exemplary response to a WannaCry cyber incident ensuring minimal impact on primary care services and rapid resolution Background In May 2017 our IT team received…
20 March 2019
Case studyA robust mid-point review was conducted which was key in developing future communications and engagement actions with planning requirements for the new procurement. Background Clinical commissioning groups (CCGs)…
14 March 2019
Case studyDeveloping an innovative procurement process to support transformation of a discharge pathway
We were successful in developing a procurement process which was very effective both in reducing costs and significantly improving the patient journey Background Leicester, Leicestershire and Rutland (LLR)…
14 March 2019
Case studySupporting primary care with robust IT infrastructure
Our IT projects team successfully undertook a cabinet refresh and installation programme in 55 practices as part of a phase one implementation. Background Sandwell and West Birmingham…
5 March 2019
Case studySupporting a hospital Trust to transition systems in record time
Our Digital Innovation Unit and Finance Team successfully implemented a necessary update to transition systems for financial reporting and ensuring completion within a tight timeframe. Background North Staffordshire…
4 March 2019
Case studyProcuring a cutting-edge communications system for Worcestershire GPs
We provided a robust and tailored solution transferring communication systems in GP surgeries across Worcestershire, ensuring excellent value for money. Background When GP surgeries across Worcestershire came together…
28 February 2019
Case studyInnovative procurement of pain management services
We worked with West Lancashire CCG to develop the iHELP service, a clinically led solution which significantly improves patient care whilst also reducing unit costs. Background West Lancashire had no…
22 February 2019
Case studyWe were the first children’s continuing care team with all eligible cases on a PHB. PHB’s have since become the default offer for all eligible children with home…
14 February 2019
Case studyEvaluating a diverse set of interventions in a high profile setting
Working in partnership with ICF, we undertook an evaluation, at pace, of service innovations, which was very well-received, informing the Partnership Board on next steps for a new…
12 February 2019
Case studyCreating a cutting-edge website for an innovative primary care organisation
We created a cutting-edge innovative website for the Modality Partnership, the first GP super-partnership operating primary health care nationally. Background The nation’s first GP super-partnership, The Modality Partnership is…
6 February 2019
Case studySystem-wide bariatrics commissioning – north region
We rapidly responded to a crisis with the Tier 4 Bariatric Service by providing support services across the north region ensuring the vital continuation of patient access …
6 February 2019
Case studyWe supported the drive on population profiling and risk stratification work to inform a range of activity across the STP area whilst having significant input into the data…
4 January 2019
Case studyEnsuring safety of residents during a nursing home crisis
We responded quickly, efficiently, and with compassion to an urgent need to support residents of a nursing home facing imminent closure. Background A nursing home in Southport was closing…
5 October 2018
Case studyCommunications and engagement to support policy harmonisation
CCG’s in Merseyside and parts of Cheshire undertook a thorough review of suites of policies in two phases effectively communicating outcomes to stakeholders Background Clinical commissioning groups (CCGs)…
5 October 2018
Case studySupporting a behaviour change campaign
We produced a range of methodologies which resulted in devoted resources and budget supporting strategies likely to achieve maximum impact and influence the population. Background We have been…
5 October 2018
Case studyUsing social media to drive recruitment
We delivered a successful ‘short and sharp’ campaign to recruit more permanent nurses to the George Eliot Hospital NHS Trust. Background George Eliot Hospital NHS Trust needed to…
5 October 2018
Case studySupporting a consultation into prescription of medications available over the counter
Commissioned by NHS England, we collated and analysed feedback from a formal consultation on reducing prescriptions for minor conditions, saving the NHS £569 million annually. Our Medicines Management…
1 September 2018
Case studySupporting a practice with financial turnaround
We supported a social enterprise practice in Stoke-on Trent with vital financial guidance, enabling additional income to be secured Background A Community Interest Company (social enterprise) practice in Stoke-on-Trent…
10 May 2018
Case studyPromoting alternatives to A&E to Polish and Urdu speakers
Working collaboratively and using a digital approach, we were successful in reaching 20,000 people in the Polish and Urdu communities, providing direction to local services and promoting GP registration…
17 April 2018
Case studyDynamic purchasing of continuing healthcare in Staffordshire
We introduced an electronic dynamic purchasing system, which streamlined the process for purchasing care home placements. This allowed for significant efficiency savings within the system with over 1900…
2 April 2018
Case studyFocusing on quality and efficiency of care, we developed the EPIC programme which was highly praised by practices and resulted in significant cost savings. Background The Strategy Unit…
