25 March 2021
Case studyManaging local delivery of the national vaccination programme
We provided programme and project management support to implement the national COVID-19 vaccination programme in Herefordshire, Worcestershire and the Black Country, establishing over 50 vaccination centres. Background Commissioning…
9 March 2021
Case studyImproving medicines safety in care homes
Through structured medication reviews, we supported the proactive management of individual care home patients needs, saving over £149,000 in drug costs and on average 62 GP appointments per…
18 February 2021
Case studyUsing chatbot technology to improve referral management
Using chatbot technology for our referral management service has increased efficiency and a better patient experience. Background Our Referral Management Centre (RMC) makes bookings when a patient is…
8 February 2021
Case studyEnabling two Merseyside based CCGs to block book beds with ease
We helped our clients in Merseyside to identify and commission the most appropriate block contract of intermediate care beds, reaching a decision on a provider in less than…
3 February 2021
Case studyImproving Hard to Source Items (HTSI) supply chain resilience during COVID-19 surge
Following the COVID-19 surge in demand for clinical consumables and services, we were tasked with finding alternative ways to procure hard to source items such as masks, filters,…
3 February 2021
Case studyEnsuring successful implementation of a PCN Directed Enhanced Services Contract
We planned and supported the implementation of services in Southport and Formby GPs, in accordance with the latest Primary Care Network Directed Enhanced Services Contract. Background Southport &…
2 February 2021
Case studyImproving PPE procurement data quality for NHS Supply Chain
We managed a project with NHSEI to standardise data and improve the quality of the NHS Supply Chain database, supporting the procurement of PPE. Background The COVID-19 outbreak…
10 November 2020
Case studyRapidly rolling out video consultations during the COVID-19 pandemic
NHS Midlands and Lancashire’s (NHS ML’s) change management specialists have ensured the rapid introduction of video consultations across the north of England to improve patient safety following the…
3 November 2020
Case studyDelivering a wave of rapid improvement challenges
We delivered a wave of rapid improvement challenges in elective care specialties across the North Region. BackgroundIn response to the continued operational pressures in elective care and following…
2 October 2020
Case studySupporting the rapid procurement of ventilators during the COVID-19 pandemic
NHS ML seconded over a senior member of staff with specialist procurement expertise to support the government’s ventilator procurement programme. Background At the start of the COVID-19 pandemic,…
11 August 2020
Case studyEnabling a population health management approach to improve end of life care
Our population health analytics platform, Aristotle Xi, has helped a group of Leicestershire general practices to offer the right support to a greater number of patients nearing the…
4 August 2020
Case studyImproving commissioner management of nursing care providers
The significant impact of improved supplier relationship management resulted in lowering hospital admissions, performance improvements and financial savings within the first 12 months of operation. Background Nursing care…
24 July 2020
Case studyReducing medicines waste in Warrington with direct repeat ordering
In response to rising concerns about medicines waste, we partnered with Warrington CCG to pilot a patient-led repeat ordering system. By empowering patients to order their prescriptions directly…
16 July 2020
Case studyIncreasing uptake of Electronic Repeat Dispensing (eRD)
In response to the COVID-19 pandemic, NHS England required a rapid increase in the uptake of Electronic Repeat Dispensing (eRD) across the Midlands. We led a collaborative project…
24 May 2020
Case studyReducing hospital admissions and improving patient safety
We partnered with Wirral CCG to implement a 12-month integrated medicines optimisation project, targeting high-risk patients to reduce unplanned hospital admissions and improve medication management. By working with…
13 May 2020
Case studyUsing a prior approval scheme to reduce inappropriate referrals for treatment
We vastly improved our funding application process by creating a comprehensive Individual Prior Approval Scheme, resulting in efficiency savings, improved patient flow with a faster turnaround of applications…
8 May 2020
Case studyImproving patient safety and cutting costs with a polypharmacy review
Our pharmacist-led Polypharmacy Review Service, commissioned by Birmingham and Solihull CCG, improved patient safety and reduced healthcare costs. By de-prescribing unnecessary or harmful medications and addressing patient concerns,…
30 March 2020
Case studyEnabling increased prescribing collaboration across Merseyside
Following a thorough review process to ensure a safe and cost-effective use of medicines across Merseyside, the prescribing collaboration has significantly improved patient care amongst Wirral residents. Background…
24 March 2020
Case studyStrengthening prescribing collaboration across Merseyside for improved patient care
In 2018, Wirral CCG and NHS trusts joined the Pan Mersey Area Prescribing Committee, facilitated by our Liverpool Medicines Management and Optimisation team. This collaboration has streamlined prescribing…
9 March 2020
Case studySupporting delivery of Staffordshire’s integrated care record programme
We have successfully introduced and effectively rolled out the integrated care record programme across Staffordshire county. Background NHS Midlands and Lancashire has provided the programme management team for…
9 March 2020
Case studyHelping patients get the most benefit from their medicines
Through the Me and My Medicines campaign, we empowered patients to raise concerns and use their medicines more effectively, improving overall health outcomes. Partnering with NHS Greater Preston…
14 February 2020
Case studyEvaluating the NHS continuing healthcare digital specification project
Our experts have helped to develop the national NHS continuing healthcare digital specification Background Continuing Healthcare (CHC) is a complex, important and high cost element of clinical commissioning…
24 January 2020
Case studyStreamlining community pharmacy payment systems
The Gibraltar Health Authority (GHA) partnered with NHS Midlands and Lancashire to develop a bespoke automated system to improve the accuracy and efficiency of processing community pharmacy prescriptions.…
14 January 2020
Case studyProviding data protection support for a GP Federation in Staffordshire
We provided the North Staffordshire GP Federation with vital resource and operational support ensuring project set-up within the specified timeline. Background North Staffordshire GP Federation is a membership organisation…
3 December 2019
Case studySupporting care navigation with data expertise
We introduced care navigation into practices across North Staffordshire and Stoke-on-Trent which greatly improved the patient experience and significantly released capacity in practices. Background Care navigation uses signposting…
27 November 2019
Case studyImproving the delivery of glaucoma services
In a swift response to increasing numbers of patients with ophthalmic disease, we supported Doncaster and Bassetlaw Teaching Hospital with the successful design and delivery of a virtual…
27 November 2019
Case studySupporting reduction of ‘did not attend’ rates for paediatric ophthalmology
We created an effective, transferable process for Doncaster and Bassetlaw Teaching Hospitals to address rising paediatric ophthalmology ‘did not attend’ rates, resulting in a significant improvement. Background In response…
21 November 2019
Case studyImproving the handling of complaints
Thorough research and analysis by our Complaints & PALS Team informed commissioners of best practice which ultimately led to improvements in the handling of complaints and service change…
20 November 2019
Case studySuccessfully navigating a commissioner through a large contract dispute
We provided a wealth of support to CCG partners during a multi-issue dispute resulting in a successful outcome for Staffordshire CCG East Staffordshire division Background The Staffordshire Clinical…
28 October 2019
Case studyDynamic purchasing of continuing healthcare in Cheshire and Wirral
We introduced our successful dynamic purchasing system across the continuing healthcare service in Cheshire and Wirral resulting in huge cost savings within 12 months of operation. Background Following…
24 October 2019
Case studyReducing medicine waste through patient-led ordering in Wirral
We partnered with Wirral CCG to implement a patient-led repeat ordering system, which reduced medicine waste and improved patient safety. By removing the third-party ordering option, we empowered…
16 October 2019
Case studyImproving the quality and cost of blood glucose monitoring across the Mersey
We supported the Pan-Mersey CCGs in developing an approach that resulted in significant cost improvements in blood glucose meter (BGM) strip expenditure while prioritising the best choices for…
27 September 2019
Case studyUsing data from assistive technology to prevent hospital admissions in Worcestershire
We worked in partnership to develop a working hypothesis, creating a new system to enable data to map the wider patient journey across Worcestershire. Background The Internet of…
27 September 2019
Case studyUsing machine learning models to improve patient care and engagement
We worked together to determine individual care pathways and optimal engagement which led to an improved service with better clinical outcomes for Lion Health patients in Dudley Background…
9 August 2019
Case studyImproving equality and diversity reporting in Leicestershire
We successfully delivered an Equality and Diversity workshop which greatly improved the understanding of equality and diversity reporting by provider organisations across Leicestershire. Background The three Leicestershire…
6 August 2019
Case studyImproving management and support for people with back pain in Humber Coast and Vale
We delivered a specialty-based rapid improvement across Humber Coast and Vale, improving patient outcomes, resulting in fewer referrals to secondary care Background In response to the continued operational pressures…
4 July 2019
Case studyEnabling block booking of discharge-to-assess beds
We were successful in supporting the quick turnaround of a block booking of beds urgently required for several elderly mentally infirm and general nursing patients. Background NHS Vale…
15 May 2019
Case studySupporting financial reporting and control for a rapidly expanded GP federation
We supported the North Staffordshire GP Federation operationally, providing a financial overview of income and expenditure, resulting in improved financial reporting systems, enabling the Federation Board to make informed…
30 April 2019
Case studyEnsuring safe use of data for population health management
We participated in a national population health management development programme ensuring senior IG involvement across the ICS footprint Background Healthier Lancashire and South Cumbria ICS is participating in…
15 April 2019
Case studyEffectively dealing with a cyber security incident – WannaCry
We led an exemplary response to a WannaCry cyber incident ensuring minimal impact on primary care services and rapid resolution Background In May 2017 our IT team received…
20 March 2019
Case studyA robust mid-point review was conducted which was key in developing future communications and engagement actions with planning requirements for the new procurement. Background Clinical commissioning groups (CCGs)…
14 March 2019
Case studyDeveloping an innovative procurement process to support transformation of a discharge pathway
We were successful in developing a procurement process which was very effective both in reducing costs and significantly improving the patient journey Background Leicester, Leicestershire and Rutland (LLR)…
14 March 2019
Case studySupporting primary care with robust IT infrastructure
Our IT projects team successfully undertook a cabinet refresh and installation programme in 55 practices as part of a phase one implementation. Background Sandwell and West Birmingham…
5 March 2019
Case studySupporting a hospital Trust to transition systems in record time
Our Digital Innovation Unit and Finance Team successfully implemented a necessary update to transition systems for financial reporting and ensuring completion within a tight timeframe. Background North Staffordshire…
4 March 2019
Case studyProcuring a cutting-edge communications system for Worcestershire GPs
We provided a robust and tailored solution transferring communication systems in GP surgeries across Worcestershire, ensuring excellent value for money. Background When GP surgeries across Worcestershire came together…
28 February 2019
Case studyInnovative procurement of pain management services
We worked with West Lancashire CCG to develop the iHELP service, a clinically led solution which significantly improves patient care whilst also reducing unit costs. Background West Lancashire had no…
22 February 2019
Case studyWe were the first children’s continuing care team with all eligible cases on a PHB. PHB’s have since become the default offer for all eligible children with home…
14 February 2019
Case studyEvaluating a diverse set of interventions in a high profile setting
Working in partnership with ICF, we undertook an evaluation, at pace, of service innovations, which was very well-received, informing the Partnership Board on next steps for a new…
12 February 2019
Case studyCreating a cutting-edge website for an innovative primary care organisation
We created a cutting-edge innovative website for the Modality Partnership, the first GP super-partnership operating primary health care nationally. Background The nation’s first GP super-partnership, The Modality Partnership is…
6 February 2019
Case studySystem-wide bariatrics commissioning – north region
We rapidly responded to a crisis with the Tier 4 Bariatric Service by providing support services across the north region ensuring the vital continuation of patient access …
4 January 2019
Case studyEnsuring safety of residents during a nursing home crisis
We responded quickly, efficiently, and with compassion to an urgent need to support residents of a nursing home facing imminent closure. Background A nursing home in Southport was closing…
5 October 2018
Case studyCommunications and engagement to support policy harmonisation
CCG’s in Merseyside and parts of Cheshire undertook a thorough review of suites of policies in two phases effectively communicating outcomes to stakeholders Background Clinical commissioning groups (CCGs)…
5 October 2018
Case studySupporting a behaviour change campaign
We produced a range of methodologies which resulted in devoted resources and budget supporting strategies likely to achieve maximum impact and influence the population. Background We have been…
5 October 2018
Case studyUsing social media to drive recruitment
We delivered a successful ‘short and sharp’ campaign to recruit more permanent nurses to the George Eliot Hospital NHS Trust. Background George Eliot Hospital NHS Trust needed to…
5 October 2018
Case studySupporting a consultation into prescription of medications available over the counter
Commissioned by NHS England, we collated and analysed feedback from a formal consultation on reducing prescriptions for minor conditions, saving the NHS £569 million annually. Our Medicines Management…
1 September 2018
Case studySupporting a practice with financial turnaround
We supported a social enterprise practice in Stoke-on Trent with vital financial guidance, enabling additional income to be secured Background A Community Interest Company (social enterprise) practice in Stoke-on-Trent…
10 May 2018
Case studyPromoting alternatives to A&E to Polish and Urdu speakers
Working collaboratively and using a digital approach, we were successful in reaching 20,000 people in the Polish and Urdu communities, providing direction to local services and promoting GP registration…
3 May 2018
Case studyTransforming stroke care through patient engagement in Lancashire and South Cumbria
We enabled transformational change in stroke care across Lancashire and South Cumbria by leading a collaborative programme that prioritised patient and carer engagement, resulting in improved service specifications…
17 April 2018
Case studyDynamic purchasing of continuing healthcare in Staffordshire
We introduced an electronic dynamic purchasing system, which streamlined the process for purchasing care home placements. This allowed for significant efficiency savings within the system with over 1900…
2 April 2018
Case studyFocusing on quality and efficiency of care, we developed the EPIC programme which was highly praised by practices and resulted in significant cost savings. Background The Strategy Unit…
